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Best Practice Case Studies: Capita

This week’s best practice case study comes from Capita, and is told by Dan, a Capita employee, in his own words here:

My journey with Capita began whilst I was studying Financial Economics at University. In my 2nd year of study I undertook 6 week’s work experience with Capita in their Facilities Management department, during this time they became fully aware of my disability and my needs.

I have Muscular Dystrophy and am bound by a wheelchair, I require 24 hour support and  have a personal carer who assists me with all my day to day activity, including taking me to and from work.

Once I had left University in 2009, I was naturally very apprehensive about entering the workplace.  I had never had a job before and I wasn’t sure how my disability would affect my prospects.  I was therefore delighted when Capita contacted me again to make me aware of a vacancy which provided the opportunity to work from both at home and the office. This was perfect for me as it offered flexibility but I was also keen to be able to work around other people. I applied for the job and was interviewed just like everyone else and offered the role of FM Commercial Controller.

Capita, Access to Work and I toured my soon to be place of work in Birmingham and a full assessment was undertaken to evaluate my requirements. Capita worked with Access to Work to achieve the required adaptations. A lot of these were already in place and only automatic doors and modifications to the toilet including a fixed ceiling hoist were required to ensure the workplace was ready for my first day at work. Capita provide staff with a shuttle service between the train station and this particular office, as I was unable to access the shuttle, Access to Work provided funding towards a taxi from the station to the office.

This entire process took only one month to complete.

I was also offered a home working assessment but this wasn’t necessary as my home had already been adapted.

During my employment with Capita I have relocated to three different offices and each time Capita have undertaken a new assessment.  Just recently Capita together with the NHS fully funded a new wheelchair for me.

Capita have continually supported me over the last three years and the confidence this has given me has really helped me develop as a person, I feel as much a part of the team as any of my able bodied colleagues and Capita deserve a lot of credit for that.


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