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We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

Embracing our differences

At Bupa we're driving inclusion together for a better world and we're proud to be ranked 5th in the Inclusive Companies Top 50 UK Employers List 2022/23.

We embrace our differences knowing they make us stronger and help better reflect the needs of our customers and communities. This means creating and sustaining an inclusive culture where everyone feels they belong.

Our approach encompasses diversity in its broadest sense, from gender, sexuality and race, to social, educational and professional backgrounds, disability, religion, age, learning styles and personalities.

We believe that having varied perspectives promotes understanding and helps generate innovative ideas to solve the complex problems of a diverse and fast-changing world.

Our ambition

  • We celebrate diversity in all forms, creating a culture where everyone feels a sense of belonging and our people are able to bring their true selves to work and be their very best
  • All Bupa leaders play an active part visibly role modelling inclusive leadership, building diverse teams and creating safe environments in which our people can develop and grow
  • Our teams should be reflective of the customers and communities we serve, mirroring the diversity of culture and heritage in our markets.

We lead our Inclusion & Diversity agenda through our global Inclusion Framework, which is focused on embedding inclusion into our culture.

On an annual basis we align both global and local goals to our three foundational elements: creating an inclusive culture, with inclusive leadership and inclusive practices.

We will achieve our ambition to be the most customer-centric healthcare company in the world because our people differentiate us.

Inclusive culture

By fostering an inclusive culture, we create greater diversity among our workforce, which inspires innovation and creates products, services and frictionless experiences for our customers.

We are clear that no one should be excluded because of their age, disability, gender, race, religion or belief, sexual orientation, marriage, pregnancy, and maternity, or other factors such as social background.

We recognise the importance of having an open dialogue with our people and we actively listen to questions, concerns, and ideas to foster an inclusive culture.

Through living our values, brave, caring, and responsible, we create an environment of psychological safety so our people have a voice, feel valued, and can be their true selves.

Inclusive culture in action

In the UK, we have been driving an Inclusive culture through campaigns like #BreaktheBias or Race Equality Week that explore topics such as gender, age, sexuality, faith, ethnicity, family and caring, helping to amplify the topic of inclusion and raising awareness.

Inclusive leadership

We expect leaders to role-model and champion diversity and have explicitly built this into our leadership imperatives - the standards we hire leaders for, develop them to, and assess their performance against.

We encourage leaders to create and enable high-performing teams from diverse backgrounds and have mechanisms in place to support this from talent acquisition to succession planning to mentoring.

We recognise the need to continue to build a strong pipeline of female leaders, so we ensure leadership development is gender-balanced to support this aim.

We believe in women empowering other women with mentoring and sponsorship programs in place to support women in their leadership journey.

Inclusive leadership in action

In the UK, the ‘Bupa Belong’ program enables our leaders to manage inclusively and create a workplace where our people can be their whole selves.

Inclusive practices

We ensure we have fair hiring methods that eliminate any potential for bias.

We have policies and hybrid working to support our people to balance additional responsibilities and have a work-life balance they can thrive on.

We have programmes that bring in early career talent.

We measure our progress and use data to support our drive.

Inclusive practices in action

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job.  We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Bupa's commitment to diversity

As well as our own commitments to increasing representation of under-represented groups, we are signatories and members of organisations that help ensure that we are ambitious in our approach to inclusion and diversity.

They include the Women in Finance Charter which we signed in 2018 to improve gender balance.

Our UK Gender Pay Gap report outlines our performance and progress in increasing gender balance across all levels of the business with updates on the steps we're taking.

The Board also has a Board Diversity Policy which was last updated on 9 December 2020.

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