The Advisory, Conciliation and Arbitration Service (Acas) is part of the Civil Service and we are well-known for dealing with large scale workplace disputes.
We provide trusted guidance and best practice services to both employers and employees to help businesses to be successful. We are an impartial organisation that helps employees, employers and their representatives resolve problems at work through advice, training, mediation and conciliation.
Acas recently received accreditation as a Disability Confident Leader. This scheme supports employers to make the most of the talents disabled people can bring to their workplace.
Acas has 11 offices around Great Britain and almost two thirds of Acas colleagues provide services direct to employers and employees.
The Acas Helpline receives nearly 1 million calls a year. The main role of a Helpline Adviser is to handle enquiries from people experiencing difficulties at work or from employers needing help. With training in employment law provided, Helpline Advisers become expert in employment relations issues. This can range from providing information about pay, conditions and employment legislation right through to helping someone to understand their options when they have experienced discrimination or bullying and harassment.
Our advisers do more than just provide information on employment law - they help customers get to the root cause of their problems and resolve issues at an early stage.
If a dispute does arise and an employee or their employer asks for our help, our conciliators can work with them to find a solution acceptable to both parties. Anybody planning to lodge a claim with the Employment Tribunal must first notify Acas. Our role is to help both sides reach a mutually acceptable solution, which avoids the potential cost, time and stress of making or responding to a tribunal claim.
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