All Amazon teams and businesses, from Prime delivery to AWS, are guided by four key tenets: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking.
We are driven by the excitement of building technologies, inventing products, and providing services that transform the way our customers live their lives and run their businesses.
What unites Amazonians across teams and geographies is that we are all striving to delight our customers and make their lives easier. The scope and scale of our mission drives us to seek diverse perspectives, be resourceful, and navigate through ambiguity. Inventing and delivering things that were never thought possible isn't easy, but we embrace this challenge every day.
By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon's very first day: We embrace new ways of doing things, strive to stay nimble, make decisions quickly, and always focus on delighting our customers. We have the scope and capabilities of a large company, and the spirit and heart of a small one.
In his 2016 letter to shareholders, CEO Jeff Bezos shared his thoughts on how to maintain a Day 1 mindset. Read the full letter here.
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. Explore all of our Leadership Principles here.
Diversity and Inclusion
We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.
Our Affinity Groups bring employees together across businesses and geographies. With executive and company sponsorship, these groups play an important role in building internal networks for career development, advising Amazon business units, leading in service projects, participating in policy discussions, and reaching out to communities where Amazonians live and work. Since 2016, enrollment in Amazon’s affinity groups has more than doubled in more than 90 chapters worldwide.
Visit our Diversity & Inclusion page to learn more.