Equity, diversity and inclusion is integral to everything we do as a service. For our clients, and for our staff and volunteers. Our aim is to give people the knowledge and confidence they need to find their way forward - whoever they are, and whatever their problem. For us to achieve this, we need to understand how issues in society impact on our clients in different ways, and ensure the diversity of needs is taken into account.

Equality and Diversity

Citizens Advice recognises the positive value of diversity, promotes equality and challenges discrimination. We’re an inclusive, accessible workplace that listens, is open and honest, and helps everyone be the best they can be. We have four guiding principles - we're purpose driven, collaborative, people focused and transparent.

We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We’re a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from LGB and Trans and non binary candidates. 

We’ve made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

More about our purpose:

We can all face problems that seem complicated or intimidating. At Citizens Advice, we believe no one should have to face these problems without good quality, independent advice. 

Our network of charities offers confidential advice online, over the phone, and in person, for free. When we say we’re for everyone, we mean it. People rely on us because we’re independent and totally impartial.

No one else sees so many people with so many different kinds of problems, and that gives us a unique insight into the challenges people are facing today. With the right evidence, we can show big organisations – from companies right up to the government – how they can make things better for people.

Our support groups:

Within our connected workspace we have network groups for staff and volunteers, to provide safe and supportive spaces for specific communities and allies. Our groups advocate on behalf of members, act as a critical friend to the rest of the organisation, raise awareness and increase visibility. Some of our groups are: 

• Disability Network Group
• Autism Spectrum and Neurodiversity Group
• BAME Network Group
• National Lesbian, Gay and Bisexual Group
• Trans and Non-binary Group
• Working Parents and Carers Group

Our impact:

Here’s some more information about our work and the impact we make.