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111 Call Advisor

Posted: 29 Sep 2020 Closes: 29 Oct 2020
London, United Kingdom £19,000 pro-rata per annum
Permanent & Full-time NHS_stDm9UfAnGe8

111 Call Advisor

Job Reference: J237-A-20-1117

Employer: Department: 111 Location: London Salary: £19,000 pro-rata per annum

111 Call Advisor - Full-Time - St Charles Hospital

Department: NHS 111

Role: 111 Call Advisor

Location: St Charles Hospital, London, W10 6DZ

Employer: London Central & West Unscheduled Care Collaborative (LCWUCC)

Department: Integrated Urgent Care - NHS 111

Location: St Charles Centre for Health & Well-Being, Greater London. 2-week training delivered virtually and 2 weeks in classroom at Martin House (Southall).

Please note that this role is office based at St Charles Centre for Health & Well-Being, W10 6DZ and includes working at weekends, evenings and bank holidays when required. It is therefore essential that you can travel to and are resident within reasonable commuting distance of this location.

Salary: £19,000 pro-rata per annum, plus shift enhancements for unsocial hours.

Hours: Full Time (37.5 Hours)

Rotation of shifts requiring work during evenings, daytimes, overnights and Bank Holidays. Includes the Christmas and New Year period. Rotation of shifts requiring work during evenings, daytimes, overnights and Bank Holidays. Includes the Christmas and New Year period.

Who Are We?

This is an exciting opportunity to join one of the UK's most successful and innovative 111/Integrated Urgent Care Providers (IUC) with a 26-year long history. At LCW you will become part of a highly skilled and dynamic team based in the heart of West London, next to the World-famous Portobello Road Street Market and home to one of the UK's most diverse communities. We are committed to staff development and you will be nurtured and given the opportunity to move through the LCW ranks - should you wish - to forge an enviable career in the NHS.

What Do We Stand For?

London Central & West Unscheduled Care Collaborative is a values-based employer. The values that underpin our commitment to patient safety are the same values we commit to ensuring employee wellbeing is at the forefront of everything we do. Staff that embody these values will support us to continue to deliver the best care to our patients. These values are underpinned by the NHS Constitution:

Patient Centred High Quality Transparent | Innovative | Collaborative | Value For Money

Who Are You?

We are looking for applicants who are able to demonstrate in their application form and at interview: previous experience working and communicating with the public with a strong emphasis on customer service. The role will require you to remain calm in the face of great pressure, communicate with, and build rapport with people from a variety of backgrounds. You will possess a professional and thorough approach to work, and you will be expected to build upon your personal development and enhance your problem-solving skills. You must be committed to the role, able to work unsocial hours and flexible to meet service/rota needs. You will receive internal training to enable you to be fully equipped and empowered to totally perform this role.

What's In It For You?
  • Enhanced Bank Holiday rates where applicable
  • A wide variety of shifts available 24/7
  • 25 days' annual leave in addition to 8 bank holidays increasing with length of service
  • Cycle-To-Work Scheme
  • NHS pension scheme
  • Employee Assistance Programme
  • NHS discount scheme
  • Eye care vouchers
  • Comprehensive training and induction programme
What You Need To Do Next?

All applicants for posts at LCW are required to fill out job application on NHS Jobs, please proceed with the application form. Please note that shortlisting and interviews will take place throughout the time the vacancy is live. Shortlisted applicants will be invited to take part in one of our Online Assessment Centres. Please note that the next Assessment Centre will be an online one, we will confirm the date of this with shortlisted candidates soon.

Successful candidates must be able to commit to our 6-week induction programme.

Please note that in the event of you being successful at the Online Assessment Centre, the recruitment team will confirm when the next CM1 Training will start, which will include aspects of Blended Learning. The first 2 weeks will be Remote Learning, and the second 2 weeks will be classroom-based all training, which will be taking place at Martin House,1 Swift Road, Southall, UB2 4RP, Southall. You will also need to pass this training before your employment is confirmed.

We will reserve the right to close this vacancy early in the event of receiving enough applications.

Online Assessment Centre Date: To Be Announced

Next CM1 Training Date: To Be Advised

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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