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111 Health Advisor

Posted: 2 Oct 2020 Closes: 1 Nov 2020
Derby, United Kingdom Potential Earnings: £19,601 per annum
Permanent & Full-time NHS_S0mV2XO51Mk2

111 Health Advisor

Job Reference: J78-A-19-4598-DBYDAYS

Employer: Department: DHU 111 (East Midlands) CIC Location: Derby Salary: Potential Earnings: £19,601 per annum

Are you looking for a new challenge and want to be part of an exciting team where your role makes a difference? Are you looking for full time or part time hours to include various mixed shifts to coverDays and weekends?

We can offer full or part-time hours:
  • Weekday (shifts between 5 to 8.5 hours)
  • Weekend (shifts between 7.5 - 9.5 hours)
  • 37.5 hours per week maximum
Due to expansion we are seeking professional, enthusiastic, well-motivated individuals with a passion for caring and the ability to build a rapport with people over the telephone.

As a Health Advisor for our NHS 111 Service, you will be answering telephone calls from members of the public and health care professionals. Using the NHS Pathways software, you will provide the appropriate response based on the patients symptoms/needs. This could be to escalate the patient calls to a Clinical Advisor, dispatch an ambulance in the case of an emergency or refer onto, or provide, information about other available services

Health Advisors will be required to:-

Work days, weekends (In hours and Out of Hours Period), including working 3 out of 4 weekends and 6 out of 8 bank holidays.

Demonstrate previous experience in a care, customer service or call centre environment

Possess excellent communication skills and telephone manner

Work quickly and accurately under pressure

Learn new skills and receive feedback on your performance.

Hourly rates of pay are dependent on times and days worked. Current rates:-

£8.88 basic

£10.03- enhanced rate weekday evenings/overnights

£11.10 - enhanced rate weekends

In return DHU Health Care CIC is able to offer a number of benefits including:-
  • Competitive Salary
  • Generous holiday entitlement
  • NHS Pension Scheme
  • Westfield Health Scheme
  • Advantage of registration with NHS discounts
  • Being part of a supportive & innovative team with scope for progression
If successful, you must be available for three weeks to complete the required training at Derby or Chesterfield (which could include day time or out of hours). A further 3 weeks will be required either day time or out of hours for supervised practice.

DHU Health Care CIC is committed to safeguarding and promoting the welfare of Adults, Children and Young People and expects all staff and volunteers to share this commitment.

Infection Prevention & Control is pivotal in ensuring a safe & clean environment for both patients and staff. IP&C is everyone's responsibility and strict adherence to the IP&C policy is expected of ALL employees of the organisation.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Criminal Records Bureau to check for any previous criminal convictions.

DHU Health Care is committed to Equality of Opportunity and welcomes applications from all sections of the community.

This role is part of the integrated health and social care community across Derbyshire, where there are many opportunities to work across different locations and providers developing new and different skills. Whilst this role is initially based in Derby/Chesterfield/Leicester there are likely to be future opportunities to be based at different locations within the health and social care community which we may talk to you about in the future.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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