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2nd Line Technical Support - Network Engineer

Posted: 21 Jan 2022 Closes: 4 Feb 2022
Corsham, United Kingdom Competitive plus benefits
Permanent & Full-time -157728994

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Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

About this role

Our purpose is to use the power of communication to make a better world for each other, for our customers, for society, and our communities.

The role is working in the Defence space as part of a small, multi-skilled System Admin team providing 2nd Line technical support to DFTS Data Services. Security forms a major part of what we do in the Defence space, as such it will be expected you work with BT Security to ensure that the security and integrity of the DFTS Data Services are maintained in line with the relevant DFTS SyI's.

The successful candidate will ideally hold SC clearance and must be willing to gain DV clearance.

You'll have the following responsibilities

• Maintain the NMS Systems for the DFTS data platforms so that they remain serviceable and secure for the NMS user.

• Responsibility for the day to day secure configuration of Solaris and Windows Operating Systems across multiple Network Management platforms.

• Upkeep and maintain a list of all hardware items utilised on the services within your area of responsibility. This is to include but not limited to LAN Switches, Servers and Workstations.

• Responsibility for ensuring all hardware, Operating Systems and application software configurations are maintained in accordance with the technical design for the service and the manufacturer's instructions so as to minimise potential vulnerabilities.

• Application of all associated patches in line with the timescales agreed with the customer authority.

• Regularly reporting to the Defence Manager on the status of the Network Management environments and any issues being faced.

• Work with BT security to ensure that the Network Management Systems continue to comply with the specific contract requirements both physical and logical.

• Generate and maintain a routine schedule to ensure the peak performance of the Network Management Systems under your control.

• Continuous Improvement is a must, as a team we are always looking for better ways of working.

• Coaching, mentoring and supporting other team members, providing feedback where appropriate within the team to ensure that everyone is included within the team and that there is a 'one team approach'.

You'll have the following skills & experience

• Security Clearance: You MUST be able to hold and maintain the highest personal security credentials, technology accreditations as appropriate/required to carry out your role as authorised and required and as defined in the Security Aspects Letter (SAL) and the contracts that you are working on.

• A good knowledge of Windows, Solaris and Red Hat Linux skills

• Technical Ability: Working across systems running multiple Operating Systems a good knowledge of Windows, Solaris and Red Hat Linux at administrator level will enable you to support and fault find across the platforms.

• Collaborative Working: The ability to work collaboratively with numerous key stake holders will ensure timely delivery and rectification of faults.

• Communicating and Engagement: Communicate effectively by delivering and contextualising key messages (good news/bad news/change communications) in a way which can be understood by the end users and Defence Managers in the live environment.

• Continuous Improvement: The use of ITIL tools and techniques to drive improvement activities, is commercially aware and understands business rationale for such improvement activities.

• Pride: Accountable for the physical state of the operational equipment on the supported NMS - making sure issues are escalated to the Defence Manager.

• Experience in Windows Administration

• Experience in Red Hat Linux

• You make critical and urgent decisions, considering the risk and impact despite uncertainty or limited information

• You prioritise the delivery of a brilliant customer experience, promoting a 'customer-centric' environment within your team.

• You build open and trusting relationships with colleagues across departments, prompting long-term partnerships.


At BT, we entertain, educate and empower millions of people every single day. We're a brand built on connecting people - whether that's friends, family, businesses or communities. Working here, you'll receive an attractive salary and a range of competitive benefits, but - more than that - you'll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development. Benefits of working for BT include:

- Competitive salary and on-target bonus plan

- World-class training and development opportunities

- 25 days' annual leave (not including bank holidays)

- Discounted broadband, mobile and TV packages

- Share option and pension scheme programmes

- Flexible benefits to fit around you

BT is an equal opportunities employer. We're working hard to create an inclusive working environment, where people from all backgrounds can succeed. We want to make sure your recruitment experience is the best it can be - so, if you're selected for an interview, please let us know if there's any adjustments we can make that would be helpful for you.



About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!
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