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3rd Line Support - Network Engineer (DSM)

Posted: 23 Jan 2022 Closes: 1 Feb 2022
Hereford, United Kingdom Competitive plus benefits
Permanent & Full-time 756269861

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Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

About this role

You'll be working within the Defence space in an RTE (Representative Test Environment) to support and provide maintenance of the systems.

Initially you'll work with Project managers and Designers to take the systems through the AIS (Acceptance Into Service) process and bring them under the support of the RTE Team.

Once under support you will be responsible for the day to day upkeep and maintenance of the systems whilst also working with the Release Management and Testing Teams to successfully apply patches and updates. Working in a fast and demanding environment, you will be required to have a good technical background within the IP and voice sectors and be great at communicating with multiple parties in a diplomatic manner whilst also standing their ground to ensure local procedures are followed.

The successful candidate must hold SC clearance and must be willing to gain DV clearance.

You'll have the following responsibilities

• As part of the strategy to fulfil the contractual obligations to provide an RTE (this has now become a big focus of fulfilling our multi-million-pound MoD contract throughout its duration) collaborative working between different teams in the business is essential.

• Define and develop policies that enable the successful acceptance into service of complex and secure systems and create tailored documentation to enable the through life management of these technical solutions.

• Undertake any provided bespoke training to develop skills and understanding to support you in your day to day duties. A proactive can do attitude is required to help drive the team forward to provide a professional service to the business unit.

• Compliance with JSP604 (Defence Networks Governance) will ensure accreditation of the RTE is gained and maintained.

• Regularly reporting to a Defence Manager on the status of systems. Specifically detailing all successes and any road blocks.

• Continuous Improvement is a must, as a team we are always looking for better ways of working.

• Coaching, mentoring and supporting other team members, providing feedback where appropriate within the team to ensure that everyone is included within the team and that there is a 'one team approach'.

You'll have the following skills & experience

• Security clearance (DV Level): You MUST be able to hold and maintain the highest personal security credentials, technology accreditations as appropriate/required to carry out your role as authorised and required and as defined in the Security Aspects Letter (SAL) and the contracts that you are working on.

• Collaborative Working: The ability to work collaboratively with numerous key stake holders will ensure a timely Acceptance Into Service of the accredited bespoke technical solutions to the RTE Team.

• RTE Management: To use appropriate technical knowledge and abilities to provide through life cycle administration, management and development of our Defence Sector RTE.

• Reporting to Management: Provide a clear progress brief to management as to the current status of all the RTE's. The ability to clearly and concisely detail the current status of all RTE's on their way into the Team along with a status update on all existing services. The brief will contain details of everything that is going well along with details of any issues being experienced

• ITIL Overview: The use of ITIL tools and techniques to drive improvement activities, is commercially aware and understands business rationale for such improvements.

• Experience of implementing and running highly complex secure systems

• Experience of writing technical documents and training others across secure programmes

• Management of Security Policy, Assurance and Compliance

• Experience in Windows ESXi

• Experience in Red Hat Linux


At BT, we entertain, educate and empower millions of people every single day. We're a brand built on connecting people - whether that's friends, family, businesses or communities. Working here, you'll receive an attractive salary and a range of competitive benefits, but - more than that - you'll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development. Benefits of working for BT include:

- Competitive salary and on-target bonus plan

- World-class training and development opportunities

- 25 days' annual leave (not including bank holidays)

- Discounted broadband, mobile and TV packages

- Share option and pension scheme programmes

- Flexible benefits to fit around you

BT is an equal opportunities employer. We're working hard to create an inclusive working environment, where people from all backgrounds can succeed. We want to make sure your recruitment experience is the best it can be - so, if you're selected for an interview, please let us know if there's any adjustments we can make that would be helpful for you.



About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!
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