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Account Manager, DACH

Posted: 30 Dec 2020 Closes: 29 Jan 2021
Dublin, Ireland Competitive
Permanent & Full-time FBK_1618523311642456

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Summary

At Facebook, supporting our employees is a core part of how we do business. From our generous benefits to our robust diversity programs, we're focused on empowering all our employees to live life to the fullest and bring their best selves to work, each and every day. We're proud of our supportive and inclusive culture and our International Headquarter benefits from over 100 different nationalities. We are dedicated to making Facebook welcoming to everyone who comes to work with us and we actively seek to recruit people with different backgrounds and experiences to help us build better products, make better decisions and better serve our clients.
The Global Business Group (GBG) contributes directly to this mission by connecting businesses with customers on Facebook, helping them to maximize the return for their investment on our platforms. We succeed when we help our customers grow their businesses, create jobs and power their local communities.
The role of the Account Manager will be to establish, own and manage a portfolio of clients, focusing on driving revenue and best practice adoption. They will achieve this through understanding their customers challenges and recommending tailored account plans & solutions by delivering strategic advice to drive client success, customer education and customer satisfaction. The ideal candidate will also have an appetite for identifying and executing opportunities to drive growth and success for their portfolio of clients. Success in this position requires a strong consultative approach, the ability to thrive in a centralized sales environment, an ability to identify and unlock opportunities for growth, analytical skills and a focus on scaling success to other clients. This position is based in our Dublin EMEA Headquarter

Required Skills

  • Develop powerful client relationships that deliver impactful results on ambitious quarterly targets
  • Help achieve client strategy, continuous improvement and knowledge sharing initiatives
  • Analyze data to identify trends to enhance our customer support processes and improve team efficiency
  • Optimize campaigns and identify programmatic ways to do this at scale
  • Be the lead point contact for any and all matters specific to your portfolio of clients
  • Identify opportunities to enhance ad products and the client experience
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, including the ability to synthesize feedback and adjust plans accordingly
  • Drive education of the Facebook family of apps across the portfolio of client to enable success
  • Represent Facebook at conferences, events or through web
  • Fluency in German and English


Minimum Qualification

  • 4+ years previous experience in customer sales, agency account management or consulting
  • Ability to build trust and drive executive level conversations with clients helping to grow their companies through a consultative sales approach
  • Strong communication and presentation skills
  • Collaborative approach, ability to adapt to a fast-paced, international work environment with a passion for making an impact
  • Identify and leverage trends within industry of expertise/focus
  • Strong critical thinking, analytical skills with a proactive mind-set
  • Ability to effectively prioritize tasks and manage time, even under high- pressure situation


Preferred Qualification

  • Experience working in or with retail and omnichannel 2)
  • Experience in consulting businesses to internationalise

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