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Account Manager - Government Sector

Posted: 11 Nov 2020 Closes: 11 Dec 2020
Canberra Office, Australia Competitive
Permanent & Full-time SHL_JR001930

The Company:

SHL helps companies optimize performance and productivity through deep people insights. Our market-leading people analytics and technology equip leaders and their teams to make confident, data-driven talent decisions that lead to stronger business outcomes.

We anticipate, and help organizations solve, their most pressing talent challenges. Our science, innovation, rigor and commitment to proving business outcomes make us a trusted partner to organizations across the globe. SHL helps our customers win, and we need highly motivated people to join our dynamic global team. We're driven by Strong Connections, Curiosity, Fearless Innovation, and Impact. More at

Key Accountabilities:
  • Manage and act as a trusted advisor to a portfolio of high-profile clients, and putting the customer at the heart of all we do
  • Work with clients to translate SHL solutions and service offerings as the best means to meet their HR and people related business challenges and organisational outcomes
  • Develop strategic account plans, including activities to increase current solutions, and future diversification within the account portfolio, with the aim of revenue retention and growth
  • Forecast future sales activity and produce monthly activity reports
  • Maintain and grow existing client relationships through ongoing education and support in the optimisation of talent assessment and management activities
  • Work with internal SHL stakeholders to make existing SHL processes more efficient
  • Promote the SHL brand in the market

Required Skills & Experience:
  • Previous experience in the Talent Assessment/ Human Capital Management industry
  • Previous experience working in, or providing services to, the Federal Government or public sector
  • 5+ years sales experience - preferably experience in selling solution or services to Federal Government
  • Degree in Business and/or Industrial/Organisational Psychology preferred
  • Knowledge of psychometric assessments/solutions or the ability to articulate the value of competencies and objective assessments throughout the talent lifecycle is preferred

Our Ideal Candidate Also Has:
  • An understanding of strategic HR and the Employee lifecycle, including how Talent Assessment, Talent Mangement and Development solutions can drive people and organisational outcomes
  • An appreciation for working in a B2B/B2G sales environment, including working to revenue growth targets, activity based performance management practices and a customer centric approach to service and delivery
  • Strong relationship management skills, and demonstrated ability to build relationships at all levels, from senior heads of function through to individual "mobilisors"
  • A positive team mindset combined with the ability to manage activity autonomously
  • High level of energy, a keen business acumen, resilience, adaptability, and excellent communication skills


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