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Admin Support

Posted: 8 Oct 2020 Closes: 6 Nov 2020
Plymouth, United Kingdom £18,005 to £19,337 pa
Temporary NHS_FQua1t9Mtogk

Admin Support

Job Reference: 832-2020-AC-1065

Employer: Department: Plymouth Options Location: Plymouth Salary: £18,005 to £19,337 pa

Livewell Southwest is an award winning provider of NHS health and social care services in Plymouth and NHS community health services in South Hams and West Devon. Quality care is at the heart of our philosophy to help keep people safe, well and at home.

A leader in integrated care, we continue to innovate our services into multidisciplinary teams shaped around our localities. As a social enterprise, we offer excellent terms and conditions and future career development opportunities. Our locations offer an exciting work life balance, with Dartmoor and glorious beaches on the doorstep and Plymouth, Britain's Ocean City offering culture and excellent travel links.

This is a 6 month fixed term contract of 20 hours per week.

An exciting opportunity has arisen for an enthusiastic individual to join our front of house admin team. Plymouth Options is an Improving Access to Psychological Therapies service ( IAPT) and provide talking therapies to the people of Plymouth who require support for mild to moderate anxiety and depression. You will be based within Centre Court , Exeter Street and work within an established experienced admin team.

Your role will include answering calls, booking appointments, using an electronic patient record system, reception duties, processing referrals and supporting the wider team with admin tasks to support the functioning of the service.

Plymouth Options currently operates from 8am - 6pm, Mondays, Wednesdays, Thursdays and Fridays. Options may expand the number of late evenings it offers and introduce Saturday morning working. Flexibility re working hours is therefore necessary.

Our best asset is our workforce and we welcome the involvement of all staff in helping to shape the future of the organisation. We want the right staff and are looking for highly motivated, experienced and qualified professionals to join our supportive and friendly teams.

Livewell South West seeks to be an exemplar employer and we look to recruit staff with similar ambitions linking to our vision and values. As experts in caring for vulnerable adults we listen to what people want and put people at the heart of decision-making about their care and support.

We can offer you:-

• A varied and manageable case load in a vibrant university city

• A new challenge every day

• New up to date equipment including mobile technology

• A strong commitment to high quality supervision and support for career development- including an established preceptorship programme for newly qualified practitioners

• Annual appraisal scheme and competency framework.

Plymouth is a great place to live and work having all the benefits of a big city, but situated in one of the most scenic areas of the country delivering a work/life balance that's hard to beat. We are a vibrant waterfront city set amidst some of England's most glorious countryside and beaches, where a rich maritime heritage meets the bustle of modern commerce. We welcome enquiries and informal visits from anyone and value diversity in our workforce.

Livewell Southwest values its staff and makes investment in their development a priority. Currently we offer the following development opportunities for staff:
  • A minimum of three days protected CPD for registered staff
  • Development pathways for unregistered staff from apprentice to bands 2, 3 and 4 and for registered staff in bands 5, 6, 7 and 8
  • Leadership programmes
  • Coaching and mentoring
  • Medicines Management, leg Ulcer Management and Assessment Training
  • Access and funding for training including Care Certificate, Assistant Practitioners Course and Scholarship Into Nurse Training
  • Robust Preceptorship
  • An induction programme tailored to your needs
  • Relocation package may be considered for the right candidate for certain roles
Rewards and benefits
  • Discounts available from retailers, UK hotels and main attractions - often up to 15% savings
  • NHS Pension Scheme and competitive Pension Scheme with Scottish Widows and/or Government Pension scheme (conditions apply)
  • Lease car scheme (available after satisfactory completion of probation/conditions apply)
  • Cycle to work scheme (available after satisfactory completion of probation)
  • Childcare vouchers
  • School holiday childcare subsidies
  • Multiple flexible working options
Livewell Southwest can allow existing members of the NHS Pension Scheme to continue their membership when they join the organisation.

All Livewell Southwest staff are expected to able and willing to work across a 7 day service.

Job share(s) considered.

Please study all recruitment documentation to ensure you are fully aware of the post's requirements and to judge whether you meet the essential criteria.

Note for internal applicants:
Applications must not be submitted by internal applicants who are currently subject to the (informal or formal) poor performance, absence management Stage 2, or disciplinary procedures or have extant warnings (including verbal) for misconduct; without prior permission of the Head of Human Resources.

Please refer to LWSW's Terms & Conditions of Employment with regard to declaring a disability.

We reserve the right to withdraw an advertised post at anytime.

LWSW will not be responsible for system errors, whether as a result of user error or of a failing of NHS Jobs; we are unable to accept late applications. Please do not log off immediately after submitting your application and ensure to await automated confirmation of receipt.

If you are shortlisted for this post WE WILL CONTACT YOU BY EMAIL with details of your interview and you will need to confirm your attendance by return. Therefore it is important that you check your NHS jobs account regularly. To access emails from us, please log into your account, go to 'My Applications'.

Important - You will be informed of interview arrangements via your NHS Jobs email account; a notification will also be automatically forwarded to your personal email address as specified on your application form.

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All on-line information and documents are available in alternative formats, including Braille and large font, upon request from the Recruitment Team via (01752) 435223 or

In relation to recruitment of staff, we provide assurance that all staff employed on a permanent or temporary basis are subject to checks to ensure that they are not the subject of modern slavery or human trafficking. Please refer to the attachment entitled: Modern Day Slavery Statement.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tier 2 Certificate of Sponsorship

Applications from job seekers who require current Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the current Resident Labour Market Test which will be in place until the end of December 2020. UK Visas and Immigration requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the

From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

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