Aftercare Assistant - London
Are you passionate about customer care? And prepared to go the extra mile to ensure our customers get a great service? If so you could be the person we are looking for!
Our Aftercare team are looking for a Team Assistant who is confident and loves interaction with customers. You must enjoy liaising with customers and have a determination to achieve positive outcomes in strict timeframes.
The role will involve providing administrative support to our team of Aftercare Officers as well as liaising with customers who are reporting repairs required for their new homes. We are looking for someone who can work in a busy office environment and has excellent verbal and written communication skills. You should be able to demonstrate highly professional customer service skills gained in a customer facing environment and have the ability to use your own initiative. The successful candidate will need to have a hardworking approach, be organised and have excellent MS Office/IT skills. It is essential that you possess excellent telephone skills, together with the ability to work as part of a team.
If you believe you have the qualities we are after and are interested in working for an organisation that can really make a difference to people’s lives, then please apply without delay.
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.
In addition to our support and training, the successful candidate will have access to our full suite of benefits including 24 days holiday rising to 28 days with length of service, annual bonus subject to group performance, excellent Pension scheme, Benenden Healthcare, an employee assistance programme and non-contributory life assurance.
We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.
We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.
We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.