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Amazon Shipping (SWA) Head of Shipper Operations

Posted: 23 Aug 2020 Closes: 22 Sep 2020
UK, London Competitive
Permanent & Full-time 529448472


Amazon Shipping (SWA) Head of Shipper Operations

Amazon Shipping is looking to hire an experienced leader to join the Amazon Shipping Senior Leadership Team, responsible for leading Shipper Operations in the UK. This is a great opportunity to lead an entrepreneurial business and team that is growing at incredible pace. You will be part of the core leadership team for the business and will own strategic planning, delivery and execution for all Shipper Operations activity. This is a wide scope leadership role that includes 1) Building on an existing team and to develop a high performance scalable Shipper Operations function in the UK, 2) Development of our Shipper Operations strategy to build scalability into the way Amazon Shipping works with Shippers, 3) Work with Amazon Shipping program/product teams to input into the design and implementation of new Shipper Operations solutions which will enable the delivery of strategic targets (service, growth, cost).

You will have a true hands-on approach, strong leadership skills and the ability to build, develop and lead a high calibre team toward world class execution. As this position involves regular interaction with senior leadership in Amazon Transportation Services, Amazon Logistics, Product/Tech, you need to be comfortable communicating robustly at that level whilst also working directly with various functional teams and individuals at all levels of the organization across the Amazon business.

Key Job Responsibilities
· Lead the senior operational relationship with extra large Shippers.
· You will set the standard on culture and leadership, hiring and developing the best to build out a world class team.
· You will dive deep where required and not be afraid to learn about each stakeholder's contribution and challenges, whilst maintaining a think big perspective at all times.
· -Develop strong working relationships with partners in SWA product/tech and Amazon Logistics/Amazon Transportation leadership in order to manage/audit service quality, process improvement and business growth.
· Lead extra large Shipper business reviews for Amazon Shipping Operations.
· Support demand generation process (tender contribution, relationship building, sales negotiations etc).
· Launch operations based Shipper Visit Centres and host tours.
· Work with Shipper Performance teams to optimise operations for extra large shippers, where needed engaging with shippers directly to support on improving defects.
· Establish the mechanisms and tools to review an aggregated view of all operational performance data points for extra large Shippers.
· Partner with Commercial account management to identify opportunities at a Shipper level to drive profitability and scaling into the Amazon Shipping business.
· Stay connected to the Shipping industry and educated on trends internally


· Customer facing experience in an operational leadership role.
· Experience building, developing and leading high calibre teams.
· Experience of developing relationships and influencing across matrix management environments.
· Background of leadership of large and complex operations.
· Experience of change management/growth environments.
· A completed Bachelor's Degree from an accredited university
· MS Office experience required.
· Knowledge of Lean and Six Sigma methodologies
· Leadership experience


- MBA or Master's Degree in: Engineering, Operations, Logistics or related fields
- Experience in manufacturing, transportation, customer service and/or distribution environments
-Experience of change management/growth environments
-Expertise in Lean and Six Sigma methodologies


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