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Amazon Shipping UK Head of Reverse Logistics

Posted: 14 Oct 2020 Closes: 13 Nov 2020
GB, Virtual Location - UK Competitive
Permanent & Full-time AMZ_1223155


Amazon shipping (SWA) offers Amazon's logistic capabilities as a product and service. Amazon Shipping's first customers are third party Sellers in the UK, offering to ship their domestic volume using our delivery network. We launched in March 2016 and are now building a team to scale Amazon Shipping at pace.

SWA is looking to hire an analytical, innovative, hands-on, and customer-obsessed UK Manager that can encourage innovation, performance and execution of reverse logistics shipments and assets. As a member of the UK Amazon Shipping team you will be responsible for UK network performance of shipments returning to origin as well as control of repatriation of assets supplied to shippers.

Do you see a clear path where others see roadblocks? Would you rather break the mold to do something right than settle for the status quo? What if you could use your creativity to change the direction of the entire transportation and delivery sector to raise the bar on customer experience?

This is a great opportunity to be part of a team and initiative that is at the very start of its journey. You will be part of the core team that will design, build and implement a Collections Network which will exceed our customer's expectations.

- Liaise with cross functional leadership teams to deliver key performance metrics

- Improve the performance of shipments redirecting back to origin with Amazon Logistics and the UK Sortation Centre Network

- Work in conjunction with SWA Regional Managers to identify process improvement and encourage compliance across the network.

- Dive deep where there are issues with the process and non compliance

- Work on improving the existing process - see around corners for opportunities to improve.

- Liaise with senior leadership daily to supervise and maintain internal/external performance

- Actively engage with the onsite teams to understand blockers to achieving targets and coordinate process change where required

- Provide resiliency and business continuity planning to minimize risk to Sortation and Delivery Station operations.


- Experience supervising a cross functional team.
- Knowledge and experience of reverse logistics
- Demonstrate established analytical and problem solving skills.
- Solid communication and social skills.
- Experience of working in pressurized and dynamic operational environment.
- Thrives on autonomy.
- Knowledge of 3PL Logistics
- Bachelor's degree or equivalent
- MS Office experience required
- Experience querying data and developing performance metrics using Excel
- Travel up to 40% within the UK (main sites located between Doncaster and Weybridge regions)


- MBA or Master's Degree in: Engineering, Operations, Logistics or related fields
- Experience in transportation, customer service or distribution environments
- Expertise in Lean and Six Sigma methodologies
- Ability to handle changing priorities and use good judgment in stressful situations

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates


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