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Apprentice Customer Service Specialist

Posted: 24 May 2022 Closes: 6 Jul 2022
Lancashire Competitive
Permanent & Full-time onward-housing/1588

Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region.We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.We are looking for a Customer Service Apprentice (1 post) to join our Customer Services team.

It is essential that you are qualified to GSCE level C or above in Maths and English, with the ability to undertake thorough, structured, and detailed investigation, and manage a varied workload whilst achieving priorities and objectives.

You will complete a course of study and be working towards a Level 2 Customer Services Practitioner Apprenticeship with the training provider CT Skills over a 13 month period. You will be taught by work-based distance learning.

You will develop skills & knowledge in order to ensure a high quality experience is delivered at all times to both internal/external customers, providing accurate and up to date information in line with company processes, procedures and agreed standards. You will also develop the skills required to successfully take accountability for handling all methods of customer interaction via the Contact Centre and working to deliver a first point of contact resolution at all times.

In order to be successful, you will need demonstrable listening skills and ability to actively communicate, and be able to demonstrate IT Skills, specifically Microsoft Office up to intermediate level.

This role will be based at an office location and will predominately work from that office, although some travel to other offices/sites may be required. Some flexibility may be offered to enable ad-hoc working from home from time to time.

As well as a competitive salary and a generous annual leave entitlement, we offer a range of benefits for a rewarding career including a health cash plan, pension scheme and personal development.

If candidates have any concerns / questions in relation to Covid-19 and the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.



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