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Apprentice Customer Service Trainer

Posted: 13 May 2019 Closes: 7 Jun 2019
London Borough of Bexley, GB Fixed term 24 months
Fixed term & Full time l-q-group/20190513144106

Apprentice Customer Service Trainer

Based at our Sidcup Office – Cray House, 3 Maidstone Road, Sidcup, Kent DA14 5HU

Fixed term contract – 24 months

Salary - £14,942 per annum (£8.21 per hour)

L&Q Apprenticeships have been designed to help you get the career you’ve always wanted. This opportunity will help you to get your foot on the career ladder with an organisation that supports you from beginning to end, and beyond.

We have an exciting new opportunity for an Apprentice to work with the Customer Service Trainer to improve the knowledge and skills of our Customer Service Centre. You will do this alongside the Customer Service Trainer and will be supported to create and deliver exciting and interesting training to new and existing staff. The training that you will create and deliver will range from a comprehensive induction for new starters to upskilling existing staff on new ways of working and across multi channels.   You will also support with the organisation and facilitation of recruitment assessment centres and set up of all new starters. 

Strong organisation skills are essential to this role as well as excellent communication and an understanding of what first-class customer service skills are. We are looking for a candidate with resilience, drive, enthusiasm and a passion to help people.   You’ll need to be comfortable presenting to small groups as well as on a one to one basis.

Other essential skills and experience include:

·         Ability to multi-task and work to deadlines

·         Good IT skills

·         Self motivated


Key points about the programme:

·         Must have GCSE`s 9-4/A-C in English Language and Maths or equivalent

·         Must be able to work in the UK

·         Open to anyone aged 16 or over

·         No experience required

·         You will gain a Level 3 Learning & Development qualification

·         Programme duration is 24 months


As part of the L&Q Apprenticeship scheme you will benefit from a supporting environment that will encourage you to learn and develop throughout the programme.

What you can expect:

·         Great company benefits.

·         Great breadth and variety of experiences through a structured programme within your chosen discipline

·         You’ll gain a nationally recognised qualification.

·         You’ll have access to outstanding training offered internally.

·         You’ll be supported all the way throughout the programme by an experienced line manager and mentor.

Apprenticeships are a great way to gain a qualification whilst working. If you meet the above criteria and are interested in developing your skills whilst working then apply without delay!


Our commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, Benenden Healthcare, an employee assistance programme and non-contributory life assurance.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.  Please let us know during the recruitment process if you’re interested in part time working or job sharing.  In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L & Q Group

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