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Assistant Manager - EUC & Collab , IT Function, ekaterra

Posted: 1 Jul 2022 Closes: 2 Aug 2022
Bengaluru, Karnataka, India Competitive
Permanent & Full-time UNI_R-41472

Job Title:Assistant Manager - EUC & Collab , IT Function, ekaterra

Work Location: India

Job Type: Fulltime

Travel required: Some travel Now limited due to CV19 restrictions

About ekaterra

Unilever is proud of its tea business ekaterra, the biggest in the world, with world class purpose driven brands such as Lipton, PG tips and Pukka. eka stands for unity and one purpose while terra stands for earth and nature. As ekaterra we are united in one purpose: growing a world of wellbeing through the regenerative power of plants. Recently Unilever announced that it had agreed to sell ekaterra to CVC Capital Partners Fund VIII.

Present in more than 100 countries, ekaterra generated revenues of €2 billion in 2019. With 11 production factories in four continents and tea growing estates in three countries, ekaterra is a profitable and growing business offering a world of wellbeing with the regenerative power of plants to hundreds of millions of consumers. As a standalone entity, ekaterra is even better positioned to lead the industry with dedicated focus driving greater growth and value.

Under CVC's ownership, ekaterra has an exciting future ahead with opportunities for increased investments in our brands, our people and our capabilities. Combining the strength and scale of its global iconic brands with speed and agility, ekaterra is brewing a 'corporate start-up' mindset that's opening-up new opportunities to flourish every day - both for its business, and its people.

At ekaterra, we work alongside people who put consumer love at the heart of every decision. Diverse minds who celebrate new ideas, share our values and the commitment we have for the wellbeing of all. In return, we create an environment that gives our people space and freedom, where they can grow as leaders. A connected community where ideas can thrive. Where you explore new challenges. Learning all you need to master your field, and even more about yourself.

Be part of this amazing blend. Join our collective and help us grow a better world of wellbeing and a better you.

The qualities we look for in you:

ekaterra is made up of a special blend of individuals which make our teams exciting and diverse. To be part of our blend we are looking for individuals who think Green and are environmentally conscious, who understand the power of simplicity and who are accountable for their actions. We want those who infuse mastery and passion in everything they do to create great products and unforgettable experiences for our consumers.

What's in it for you?

We believe that growth is for everyone, we believe in growing leaders, and we believe in making space to grow an owner's mentality. Like nature, we adapt, we change and we grow. We believe in connections over hierarchies and work levels. We have a 'corporate start-up' approach; we act with speed and agility and we have the strength and scale of a large corporation. We are building a better world of wellbeing, and a better you.

Your Role:

The EUC & Collab Analyst supports the management of multiple vendors globally that provide the End User Computing (EUC), mobile and Office 265 platform services. The role also facilitates in driving business changes and improvements through EUC, mobile devices and the O365 suite.

During initial set up of the new IT landscape, the role will be focused on service acceptance as solutions are rolled out, supporting in the Intensive Care period, and addressing any issues. Once the IT landscape is fully established, the focus will move towards service stabilisation and improvement.

In the longer term, the EUC & Collab Analyst function will help monitor and report on the global EUC mobile and O365 landscape and devices. This entails ensuring the smooth transition & planning of new capabilities and driving continuous improvement & innovation in IT services (and the way how they are managed).

Your Key Tasks:
  • Support in managing EUC, mobile and O365 (support) vendor(s).
  • Working with vendors to drive the design and delivery of identity solutions and understanding the complexities of the solution in relation to environment.
  • Support in escalations for any of the EUC and mobile incidents.
  • Monitoring SLA's and KPIs that can be used by the ekaterra IT organisation when reviewing the IT Service Levels with the business as well to manage the vendor(s) on contractual obligations.
  • Facilitate in reviewing and approving device catalogue standards (e.g. device makes / models / specs - owning product roadmaps with OEM's).
  • Proactively monitoring of device / application health.
  • Aid in developing & maintaining user facing strategy documents (e.g. mobile policy / device policy / print policy).
  • Preparing monthly management reports detailing performance of EUC, mobile and O365 suite.
  • Service catalogue ownership: all services relating to our service line.
  • Reviewing and renegotiating contract renewals with laptop/printer/mobile providers.

Stakeholder Management and key interfaces:
  • Reports to the EUC & Collab Manager
  • IT Managers of all IT service lines
  • Business departments, process owners, super users

Skills and Experience:
  • Degree in technology-related field, or equivalent work- or education-related experience.
  • Some experience in managing vendors and essential to drive efficiencies in service/cost ideally with vendors of IT hardware and mobile devices.
  • Experience in IT infrastructure with tangible experience in several different areas, breadth, and depth.
  • External lens on IT development and trends that can support the roadmap for IT infrastructure.
  • Knowledge of managing a Windows 10 based estate.
  • Understanding of device management solutions (e.g. SCCM / Intune).
  • Asset management including device provisioning, automation and management.
  • Managing hardware refreshes and rollouts.
  • Good understanding of Office 365 components (e.g. Exchange online, SharePoint online, Teams, and OneDrive for Business).
  • Broad understanding of identity management (e.g. Active Directory, Azure Active Directory, Azure AD Connect).
  • Broad understanding of Azure and AWS.
  • Experience of telecoms expense tools.
  • Understanding of proactive device monitoring tools (e.g. MS analytics / Aternity).
  • Good experience in Intune Device Management.

Who we are looking for:
  • You have a thirst for knowledge enabling personal growth and personal development.
  • Personal drive, with a track record of working to tight timelines in a challenging environment.
  • Passionate people-focused individual, valuing diversity and different cultures.
  • Understands the importance of diverse cultures and values different views and perspectives.
  • Understands the importance and objectives of the ekaterra organisation.
  • Appreciates the challenges faced with a greenfield site, with the mindset that is required for successful outcomes.
  • Recognises the importance of a well-defined clear business strategy.
  • Having a good accountability/responsibility, growth mindset and bias for action. Consumer and Customer focused. Always building talent and teams.

Excited about the Role?

Please apply online. Your application will be reviewed against our requirements and we will be in touch to provide you with an update on the status of your application.

ekaterra is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. We are interested in every individual bringing their whole self to work and this includes you! Therefore if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
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