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Assistant Manager - Service Delivery , IT Function, ekaterra

Posted: 1 Jul 2022 Closes: 2 Aug 2022
Bengaluru, Karnataka, India Competitive
Permanent & Full-time UNI_R-41485

Job Title: Assistant Manager - Service Delivery , IT Function, ekaterra

Work Location: India

Job Type: Fulltime

Travel required: Limited travel. Now limited due to CV19 restrictions

About ekaterra

Unilever is proud of its tea business ekaterra, the biggest in the world, with world class purpose driven brands such as Lipton, PG tips and Pukka. eka stands for unity and one purpose while terra stands for earth and nature. As ekaterra we are united in one purpose: growing a world of wellbeing through the regenerative power of plants. Recently Unilever announced that it had agreed to sell ekaterra to CVC Capital Partners Fund VIII.

Present in more than 100 countries, ekaterra generated revenues of €2 billion in 2019. With 11 production factories in four continents and tea growing estates in three countries, ekaterra is a profitable and growing business offering a world of wellbeing with the regenerative power of plants to hundreds of millions of consumers. As a standalone entity, ekaterra is even better positioned to lead the industry with dedicated focus driving greater growth and value.

Under CVC's ownership, ekaterra has an exciting future ahead with opportunities for increased investments in our brands, our people and our capabilities. Combining the strength and scale of its global iconic brands with speed and agility, ekaterra is brewing a 'corporate start-up' mindset that's opening-up new opportunities to flourish every day - both for its business, and its people.

At ekaterra, we work alongside people who put consumer love at the heart of every decision. Diverse minds who celebrate new ideas, share our values and the commitment we have for the wellbeing of all. In return, we create an environment that gives our people space and freedom, where they can grow as leaders. A connected community where ideas can thrive. Where you explore new challenges. Learning all you need to master your field, and even more about yourself.

Be part of this amazing blend. Join our collective and help us grow a better world of wellbeing and a better you.

The qualities we look for in you:

ekaterra is made up of a special blend of individuals which make our teams exciting and diverse. To be part of our blend we are looking for individuals who think Green and are environmentally conscious, who understand the power of simplicity and who are accountable for their actions. We want those who infuse mastery and passion in everything they do to create great products and unforgettable experiences for our consumers.

What's in it for you?

We believe that growth is for everyone, we believe in growing leaders, and we believe in making space to grow an owner's mentality. Like nature, we adapt, we change and we grow. We believe in connections over hierarchies and work levels. We have a 'corporate start-up' approach; we act with speed and agility and we have the strength and scale of a large corporation. We are building a better world of wellbeing, and a better you.

Your Role:

The responsibility of the Service Delivery Manager involves reviewing the process infrastructure and operating systems of ekaterra and recommending options for developing process efficiency. This role also advises on system integration techniques to the department heads for making operating activities more effectual.

The role provides guidance on workflow improvements, conducting design training sessions, coordinating with data analysis and defining functional requirements. The Service Integration Analyst also monitors system efficiency, updates current software to correct errors and support in software system installation.

Your Key Tasks:
  • Conduct procedure development, system maintenance and make improvements through scripting and automation.
  • Resolve and troubleshoot system issues in ekaterra environment. Conduct training for business user groups on maintenance and software use.
  • Prepare proposal requests such as bid specification, benchmark studies, cost projections and solution development.
  • Particulate in analysis and designing of business process, training development and deployment planning.
  • Present and evaluate end user capabilities and assemble data to conduct competitive analysis.
  • Interact with end user team members to complete project activities and deliverables.
  • Conduct complex studies on automation techniques in interfacing functional areas.
  • Develop and install systems, conduct associated updates and install software, cabling, hardware and maintenance.
  • Ensure that the configuration audit and inventory of hardware as well as software is checked out.
  • Support the assigned duties related to logistics and acquisition automated information system applications.
  • Collect integration matrix according to measurement collection and project management plan.
  • Participate in project meetings, hardware and software working groups.

Skills and Experience:
  • Hands-on hardware and software troubleshooting experience.
  • Good technical knowledge of current network hardware and standards.
  • Strong knowledge of system testing and software quality assurance best practices and methodologies.
  • Direct, hands-on experience with automated software management tools.
  • Strong understand of the organization's goals and objectives.

Who we are looking for:
  • Flexibility and agility to lead proactive engagement.
  • Strong analytical and problem-solving skills.
  • Rigorous approach & attention to detail.
  • Appreciation of the challenges faced with a greenfield site, with the entrepreneurial mindset required for successful outcome.
  • Technical Know-How - you have an appetite to upgrade self in technology space.
  • Strong communication & collaboration skills.

Excited about the Role?

Please apply online. Your application will be reviewed against our requirements and we will be in touch to provide you with an update on the status of your application.

ekaterra is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. We are interested in every individual bringing their whole self to work and this includes you! Therefore if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
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