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Associate, Customer Success Operations

Posted: 11 May 2022 Closes: 10 Jun 2022
Ebene, Republic of Mauritius Competitive
Permanent & Full-time CHE_87baee1d-7273-4ed8-ad10-4f6942ebb2d2

We're is one of the most exciting and valuable fintechs in the world, with our Series D taking our valuation to $40 billion. Our mission is to enable businesses and their communities to thrive in the digital economy. We're the strategic payments partner for some of the best known fast-moving brands globally such as Patreon, Binance, SHEIN, Grab, Henkel, Wise, Sony Electronics and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

We empower passionate problem-solvers to collaborate, innovate and do their best work. That's why we're number 9 on the Forbes Cloud 100 list and on Glassdoor's list of Top 10 fintechs to work for. And we're just getting started. We're building diverse and inclusive teams around the world - because that's how we create even better experiences for our merchants and our partners. And we need your help. So, join us to build tomorrow, today.

Associate, Customer Success Operations at is actively looking for an enthusiastic and resourceful Customer Success Associate to work as part of an account team to look after our customers. This is an excellent opportunity to join one of the most successful FinTech companies at a turning point of its global expansion.

You will be supporting the Senior Customer Success Manager and the wider Customer Success team to handle strategic customers and act as one of the main points of contact for day-to-day queries, provide data-driven insights and collaborate on many team projects.

You will act as the voice of our product and ambassador of our brand by helping the account team with QBRs, road mapping, and data analysis.

The key for success here will be the ability to utilize our business savvy knowledge and the required gravitas to effectively communicate and influence at all levels to achieve win-win scenarios and promote the company value proposition.

The ideal incumbent is an independent, high-achieving individual, able to stand out in an entrepreneurial environment and excel through self-motivation and personal drive. If you are eager to join a thriving, fast-paced, start-up company and contribute to shaping its future, this is a great opportunity.

About You:
    • 2+ years experience in a B2B Account Management, Relationship Management or Customer Success role in the FinTech and/or Payments industry and/or e-commerce/previous merchant experience
    • Creative, out of box thinking with Payments background ideal but not necessary
    • Good with data analysis and market research with Looker experience an added advantage.
    • A strategic problem solver with excellent project management skills
    • Customer-oriented and able to establish robust relationships with the assigned customer base
    • Dynamic approach adapting to changing requirements with the ability to manage multiple opportunities concurrently
    • Exceptional communication skills and negotiation techniques
    • Degree educated or equivalent

What You Will Be Doing:
    • Manage operational processes including sales support/Deal Desk process, amendment, and follow-ups
    • Ensure compliance including risk, scheme compliance, onboarding, legal issues and etc.
    • Collaborate with various teams including Sales, Legal, Integration, and Support to ensure first-class merchant experience
    • Manage engineering-related matters including internal follow-ups, incident reports, and sharing with merchants.
    • Manage process enhancement internally with various operational functions including Risk Support Compliance, Legal and etc
    • Generate general Looker data report
    • Manage merchant-facing reporting, business review presentations, and CSM-level report template designs for our Global CSM team.
    • Sharing insights and feedback on local trends including competitor insights, customer needs, sales, product, and marketing information
    • Building high touch, consultative and strong relationships with our merchants through regular and open communications
    • Tracking merchant project deliverables and ensure merchant activities are updated

What we stand for

At, everything starts with our values, including the experience we offer our people.


We supercharge your professional growth with career development programs and leadership training. You can learn your way, with tailored pathways and online platforms. And be inspired at relevant conferences.


We don't stop at 'good' here. We strive for excellence amongst our teams every day and recognize colleagues who take it to the next level through our quarterly peer-nominated Hero awards.


We're proud of our global connections and inclusive environment. So we champion this through our colleague-led community groups and celebrate many cultural events together.

Want to see us in action?


More about

Our technology makes payments seamless. We provide the fastest, most reliable payments in more than 150 currencies, with in-country acquiring, world-class fraud filters and reporting, through one API. And we can accept all major international credit and debit cards, as well as popular alternative and local payment methods. launched in 2012, and we now have a team of 1800 people across 19 international offices. To date, we've raised a total of $1.8 billion, with our Series D valuing us at $40 billion.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use.

Our clients come from all over the world - and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

When you join our team, we'll empower you to unlock your potential so you can do your best work. We'd love to hear how you think you could make a difference here with us.

We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We'll be happy to support you.
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