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Associate Director of Culture, Diversity and Inclusion

Posted: 7 Oct 2020 Closes: 5 Nov 2020
London, United Kingdom VSM
Permanent & Full-time NHS_CeIKoKziqP6o

Associate Director of Culture, Diversity and Inclusion

Job Reference: 308-CORP-0941

Employer: Department: Human Resources Location: London, London Salary: VSM

London Ambulance Service covers an area of 620 sq. miles, serves one of the world's most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital and attend more than 1.2 million incidents every single year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service in South East and North East London that we estimate will respond to around 1.4million urgent care calls by the end of the year.

We employ over 8,000 people who work or volunteer, across London to respond to the health needs of over eight million people who live, work and travel in the capital.

We work closely with our NHS partners and are commissioned by 32 clinical commissioning groups spread across 5 sustainability and transformation partnerships (STPs) and NHS England for our specialist services. We work alongside London's hospital, mental health and specialist trusts, as well as the five STPs across Greater London.

In addition we work in partnership with the other emergency services, London's Air Ambulance and London's Resilience Forums to make sure we are ready and prepared to respond to major incidents and ensure we keep Londoners safe.

As the only pan-London NHS provider we have a unique opportunity to play a leading role in integrating access to emergency and urgent care right across London.

By 2023 we will improve outcomes and experiences for all our patients by providing the right care to patients at the right time, and in the most cost effective way. This will mean up to 122,000 fewer patients being taken to emergency departments when their needs could be better met in a different way, and we will deliver significant efficiencies in avoided costs to the urgent and emergency care sector.

The Role

Associate Director of Culture Diversity and Inclusion

The London Ambulance Service is embarking on one of the biggest transformation programmes in its long history, modernising the organisation with new technology, new ways of working and new physical infrastructure in all parts of the service. The Trust Board is however clear that this change programme will not be successful unless it is accompanied by a similarly ambitious programme of cultural change.

Whether it's transforming the way we lead and manage, work or flexibly support the wider work/life balance of our staff, we know that employees in the 21st Century are looking for much more from their workplace and career experience. If we do not change and develop the culture of the organisation, we will not recruit and retain the capable, able and culturally diverse workforce that we need to continue to provide outstanding care for our patients into the future.

Whilst we have clearly defined the values (of Respect, Professionalism, Innovation and Collaboration) that we want to live and breathe as an organisation, we have yet to embed them into our culture and 'DNA'.

Whilst we have made significant progress in recent years in some areas, we also face a number of significant and on-going diversity and inclusion challenges, for example in relation to race and disability, gender and sexual orientation. As our annual staff survey, Workforce Race Equality Standard and Workforce Disability Equality Standard data tells us clearly, too often the workplace experience of colleagues from black and minority ethnic backgrounds and others with identified 'protected characteristics' is significantly poorer than others.

The solutions to all these challenges are often interlinked and require significant leadership skills, management capabilities and specialist technical and professional support to solve. For this reason, the Trust is looking to make a senior director level appointment into a new post of Associate Director of Culture, Diversity and Inclusion.

The successful candidate will report jointly to Director of People with a dotted line to the CEO and, will sit on the Trust's Executive Committee and be able to assemble and lead a team of internal and externally sourced professional staff to develop and implement a cultural change programme across the organisation designed to address all these challenges.

The post-holder will be able to seamlessly navigate their way across the whole organisation, from 'Board Room to Mess Room', marrying the technical and professional requirements of HR policies and procedures with the operational needs of the frontline business, working proactively and successfully with staff-side colleagues and senior management, to effect cultural change, improve diversity (in all its forms) and improve the workplace experience and working lives of everyone who works for London Ambulance Service.

This will be a challenging and demanding role that will build successfully on work done to date and, in a relatively short space of time, substantially change the culture of the organisation and take LAS to a new level of inclusiveness and representativeness of the diverse city we serve.

Interviews will take place on 10th November 2020

For further details / informal visits contact:

Lisa TaylorJob titleChief of Staff, CEO Office

Email address:

London Ambulance Service NHS Trust is a member of the Business Disability Forum, and is a Disability Confident Committed Employer.

In addition to basic salary there is 15% or 20% High Cost Area Supplement dependent on the location of your role. This is subject to minimum and maximum payment and pro rata for part time employees.

Correspondence regarding the application will be done via email. Please ensure you provide a current e-mail address on the job application form and please check your email inbox regularly.

Your application via NHS Jobs will be imported into our preferred third party recruitment system. All subsequent information regarding your application will be generated from You will not be able to track the progress of your application or receive messages through the NHS Jobs website. Furthermore, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to London Ambulance Service NHS transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system.

Pre-employment checks will be required for all applicants who are issued with a conditional offer of employment. This includes Disclosure and Barring Services (DBS) checks as required for the post and registration with the DBS update service. Documents presented for the purpose of Identity Checks will be verified for authenticity via an ID Scanner. The security features to be checked include machine readable zone, ultra violet image and infra-red image.

We reserve the right to close adverts before the published closing date due to high volumes of applications received. If you do not hear back from us within four weeks of the advert closing date, please assume that you have not been successful at the shortlisting stage

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tier 2 Certificate of Sponsorship

Applications from job seekers who require current Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the current Resident Labour Market Test which will be in place until the end of December 2020. UK Visas and Immigration requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the

From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

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