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Associate Private Shopper

Posted: 4 May 2021 Closes: 3 Jun 2021
London, England, United Kingdom Competitive
Permanent & Full-time 231770686

Description

At MATCHESFASHION we are on a mission to offer the most personal luxury shopping experience in the world. We are renowned and respected for the relationships we build with clients and our brand partnerships. To achieve our ambition, we capitalise on our unique combination of technical savviness and global innovation mixed with curated content.

MORE ABOUT US

We bring together a modern edit of over 700 established and new generation designers. Founded over 30 years ago as a brick and mortar store, we transitioned online in 2012. In 2017, APAX Partners acquired a majority stake in MATCHESFASHION, fuelling our expansion. We now ship to 176 countries, have over 70 million site visits and 95% of our sales are online with the majority of sales made internationally.

We have a global website, mobile apps, retail stores, private shopping, VIP events and 24/7 customer care and MyStylist teams. We have offices in the UK and Hong Kong. In London, our head office is based in The Shard, our brand-new creative hub is in Here East and last year we launched No.5 Carlos Place, a completely new retail concept combining digital and physical interaction.

We lead the way, moving our industry forward, and we are always looking for talented individuals to come in and inspire the world with us.

OUR COMMITMENT TO DIVERSITY AND INCLUSION

Diversity and Inclusion is a priority for MATCHESFASHION - we delight customers around the world and so it's important that our team represents our customers.

We want to attract the very best talent and create an inclusive environment that celebrates the diversity of our people and enables them to do the best work of their careers. We recognise the world is not a perfect place and that bias exists, which is why we take a focused approach in this area and are committed to ensuring that all our people processes are equitable.

We are an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status or disability status.

THE ROLE

To work as an Associate Private Shopper within the Private Shopping Team, assisting to build and expand the online customer database through exceptional customer service and fashion knowledge. With an aim to maximise the Private Shopping results in total, this position focuses on sales and assisting our top tier of clients with the aim of providing them an exceptional and personalised service at every touchpoint with the business.

We lead the way, moving our industry forward, and we are always looking for talented individuals to come in and inspire the world with us. MATCHESFASHION is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our people.

Requirements

ABOUT YOU:
  • Excellent experience working one to one with clients and nurturing relationships in a luxury retail environment.
  • Sales and target driven and willing to go the extra mile for your clients.
  • Excellent written and verbal communication skills. Fluency in a second language is beneficial.
  • Good team player.
  • Excellent written skills and excellent communication skills.
  • Able to take initiative.
  • Excellent eye for detail and good organisational skills.
  • Experience with Microsoft packages.
  • All applicants must hold the right to work in the UK.

WHAT YOU WILL BE DOING:
  • Day to day management of your client list assisting them with any query they have.
  • This includes online queries regarding the Lookbook and coming soon items.
  • Assist the management team in managing and reporting on online top spend customers.
  • Identify opportunities to expand and develop new customers.
  • Building strong client relationships and representing MATCHESFASHION voice in any interaction with clients, ensuring verbal and written communication is of the highest standard.
  • Driving sales through offering knowledgeable and professional styling advice to clients.
  • Support Private Shopping initiatives with an aim to increase overall customer retention.
  • Responding to your clients and keeping them up to date on the progress of their query.
  • Ensure the Fulfilment department are up to date regarding order issues and priority shipments are processed and followed up.
  • Ensure that the in-house processes and procedures are adhered to at all times by the team.
  • Work with challenging customers in a professional and timely manner, turning a negative customer experience into an exceptionally positive one.
  • Highlight and escalate stock discrepancies or issues to the relevant stock team.

MATCHESFASHION

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