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Across the FT Group, our people are united by a mission to deliver world-class information, news and services to our global audiences. We're a digital-first organisation made up of journalists, technologists, product managers, event planners, strategists, commercial and finance experts, marketing and communications specialists - and much more. Our strength is in our employees, who hail from all different backgrounds and walks of life.

Our commitment to diversity and inclusion in the workplace

At the FT, we aim for employees across all regions to have a voice so that diverse perspectives are heard and valued. We believe that a supportive workplace is one where employees feel they can be themselves at work and have the flexibility they need to meet their personal needs. We'll continue to remove barriers for all, and in particular barriers facing employees from underrepresented groups.

The Role / Position Overview

As Sales Support Coordinator you will provide a comprehensive sales support service to sales team within Asia Pacific region, ensuring service and efficiency targets are achieved and maintained, while supporting the achievement of B2B revenue targets across Asia.  Position is available commencing June 2021.

Key Responsibilities

• Support the Asia sales team in the pre-sales cycle, from credit calculation, supply form through contract processing for access set-up and invoicing

• Respond to external customer queries via Salesforce case management, and ensure our contractual obligations are met - in line with service level agreements for both print, digital and channel services.

• Act as first-point of contact for internal customer inquiries, assuming responsibility for resolving or passing relevant information as needed to other departments/team members.

• Manage the Secondary Schools Initiative account set up, from lead conversion through access set-up and manage the renewal of the schools.

• Review contract documentation as prepared by the sales team; ensuring contract minimums, lead time requirements and pricing is correct before approving via internal contract approval system.

• Support online order form for 2-9 user licence from lead conversion to contract creation

• Responsible for livechat on corporate website.

• Act as a global sales support function working closely with the Sales Support teams in New York & UK offices to deliver excellent service.

• Take ownership of tasks to support sales people when they are in the field, recording actions taken in CRM system to ensure transparency upon return.

• Prepare addendum and contract extension documentation upon client request, through to signature, service delivery, and invoice.

• Liaise with internal customer service team and/or print & distribution team for newspapers related areas, understanding different newspapers and digital fulfilment systems & tax implications for newspapers where it’s applicable in Asia.

• Assist on adhoc projects, provide weekly or monthly reporting as and when required.

Required Skills / Experience 

• Previous experience in sales support/administrative role would be beneficial

• Excellent organizational skills and the ability to simultaneously manage multiple tasks

• Ability to prioritize and ensure that all tasks are completed within designated timelines

• Previous work experience in handling multiple systems simultaneously is essential

• Detailed Oriented, Thorough, & Accurate

• Self motivated with the ability to work on own initiative

• Ability to act as intermediary between Account Manager and Client

• Intermediate level of Excel & Word

• Candidates with 2-3 years of work experience are encouraged to apply

Preferred skills

• CRM systems knowledge and experience - preferably SalesForce

• Business level for both spoken and written English

• Good Command in Mandarin or Cantonese and/or any other Asian Languages

What’s in it for you? Our Benefits

Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive environment to develop your career. Examples of our benefits include; generous annual leave allowances, flexible working (including working from home), medical cover, enhanced maternity & paternity packages, subsidised gym memberships and Giving Back opportunities. Full details of our benefits can be found here.

Further Information

The FT are committed to providing an inclusive working environment for all. We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We also promote flexible working and will consider specific requests around flexibility for all roles where it can be accommodated. Please let us know if you require any adjustments as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements, or have any questions, please contact a member of our HR team who will be happy to help. 

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