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Back Office Analyst

Posted: 2 Oct 2020 Closes: 1 Nov 2020
West Middlesex University Hospital, Isleworth, United Kingdom £28,691 - £35,207 per annum Inc. HCAS
Permanent & Full-time NHS_OK4faC4E2mQq

Back Office Analyst

Job Reference: 289-CR-758

Employer: Department: Cerner Millennium System Location: West Middlesex University Hospital, Isleworth Salary: £28,691 - £35,207 per annum Inc. HCAS
About our Trust

Chelsea and Westminster Hospital NHS Foundation Trust provide services from two main hospitals, Chelsea and Westminster Hospital and West Middlesex University Hospital, and a number of clinics across London and the South-East.

We have over 6,000 members of staff that are PROUD to Care for nearly one million people. Both hospitals provide full clinical services, including full maternity, emergency and children's, in addition to a range of community-based services across London, such as award-winning sexual health and HIV clinics.

We're one of the safest and best performing Trusts in the country. We're also one of the top trusts to work for - our staff say they're engaged, motivated, and would recommend us as a place to work and receive treatment.

In 2020, The Trust was rated by the Care Quality Commission as 'Outstanding' in the well-led and use of resources domains and 'Good' in the safe, effective, caring and responsive domains. The Trust as a whole was 'Good', but the Chelsea site was 'Outstanding'.

Our facilities are some of the best in the country. We have been investing around £10 million a year in our estate. We are currently spending c. £25 million on expanding our adult and neonatal critical care facilities at Chelsea and Westminster and redevelopment of our children's unit at West Middlesex - in partnership with our charity, CW+ and generous donors.

The Role

Back Office Analyst - Band 5

We are seeking highly motivated and skilled Back office Analysts to join our Cerner Back office team.

Key responsibilities will include;
  • Day to day administration/management of Trust Patient Administration System (PAS) / Electronic Patient Record (EPR).
  • Provide application guidance & support and issue/problem resolution
  • Management of relationships with 3rd parties
  • Management of 'support' and 'back office' functions of the system
  • Maintain systems reference data
  • Correct data that users have entered that they can no longer updated, or escalate accordingly.
  • Creation and maintenance of application support documentation
  • Educate users on how best to utilise the system
  • Development & Enhancement of the CW Systems
The post holder will assist with the development of methodologies in the delivery of a comprehensive approach to continued improvement of the Cerner (EPR) application, and its use within the Trust. These approaches will be developed in line with Trust performance framework.

Excellent communication skill is essential for this role, as the post holder will be working as part of large team to support staff to diagnose areas of repeated errors and engage with key stakeholders, and Training team to update corrections accordingly.

The post holder will be expected to have knowledge of acute hospital care and data flow. Experience in the Cerner EPR is of significant advantage but not essential.

For further details / informal visits contact:

Additional contact information

Ali Klait - Cerner Back Office Manager

Additional Information

The Trust is committed to promoting equality of opportunity for all its employees as well as maintaining a workforce that broadly reflects the local communities we serve. In accordance with the Equality Act, we welcome applications from anyone who meets the specific criteria of the post regardless of age, disability, ethnicity, gender, gender reassignment, marital status, pregnancy, religion or belief or sexual orientation. Reasonable adjustments to the interview process can also be made for any candidates with a disability.

  • The closing date given is a guide only. There may be some occasions where we have to close a vacancy once sufficient applications have been received. It is therefore advisable that you submit your application as early as possible to avoid disappointment.
  • Once the advert has closed you application will be transferred to our 3rd party recruitment system (
  • Please ensure you check your emails is correct on your application form as this is how we will communicate with you throughout the recruitment process.
  • If you have not heard from us within three weeks after the closing date, we regret that this usually means that your application was not successful.
  • In submitting an application form, you authorise Chelsea and Westminster Hospital NHS Foundation Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed to the post.
  • During the recruitment process your Identity Documentation (i.e. passport, driving licence, visa, etc.) will be scanned using a device which recognises UV, Infrared and Machine Readable Zone security features of the documents provided
  • Employment at Chelsea and Westminster Hospital NHS Foundation Trust is offered subject to successful completion of a six month Probationary Period

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