Benefit Expert (Help to Claim)
Citizens Advice provides free, independent and impartial advice and information to help people resolve their problems. Each year our local offices across the country help 2.6 million people with their problems - either through face-to-face or telephone advice, or online. Our amazing data allows us to spot emerging issues quickly, making us uniquely placed to raise awareness of these issues and advocate for solutions.
The Expert Advice Team at Citizens Advice provides subject matter support and expertise to thousands of advisers across England and Wales, and helps to ensure the accuracy of our online content.
We support the local network of Citizens Advice services and our national online content team in major advice areas such as debt, benefits, housing, employment, immigration, family and consumer law. We do this through one to one consultancy with local advisers, one to many advice and training products and legal assurance of content. We also provide expert support to other functions such as public policy and news.
We are looking for a Help to Claim Benefits Expert to work with us from now until 31 March 2021.This expert will provide legal and advice expertise in Help to Claim benefits law to Citizens Advice internal teams and to the Citizens Advice network of local offices. To support the delivery of Help to Claim benefits advice across the Citizens Advice network.
The location is flexible with travel to our offices in London, Leeds or Birmingham likely.Hours are a minimum of 29 per week, however we are happy to discuss potential flexible working arrangements with prospective applicants.
This role is based in a team of high-performing subject matter experts and qualified lawyers. The postholder must have an interest in law and experience of legal research, but a law degree is not a requirement and you don’t need to be a qualified solicitor or barrister.
Our offices are currently closed due to coronavirus, with employees working from home. We are open to discussion about flexible working, and are willing to consider both full or part time working.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.
We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.
Please note, in the event of a high number of applications, we reserve the right to close the application early.
The National Citizens Advice Operates from offices in England and Wales, with 5 regional offices based in Cardiff, London, Birmingham, Leeds, and Liverpool, therefore all successful applicants must be based within England or Wales.