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Business Analyst, Technology

Posted: 31 Mar 2021 Closes: 21 Apr 2021
London Competitive
Permanent & Full-time CHL_VN384

Job Title: Business Analyst
Reports to: Program Manager - Content and Programming
Department: Technology
Location: London

DEPARTMENT DESCRIPTION
The Technology department is charged with establishing, monitoring and maintaining information technology systems and services to enable business users to carry out their roles efficiently, productively and securely. The department must stay at the forefront of technology change in order to meet multiple business requirements, provide secure IT infrastructure and proactively support C4 strategic growth opportunities.

JOB PURPOSE
This role requires an experienced BA who has worked within project delivery teams, completing varied Business Analyst activities in support of project delivery.

Channel 4 has embarked on a multi-year programme to replace it's legacy bespoke Content Management Systems with commercial off the shelf (COTS) products. You will be primarily involved in the business analysis of a Royalties and Sales RFP and subsequent implementation of the new off the shelf systems including migration and transition, but could extend to other projects across the programme of work or wider department in parallel working on other Content system projects.

You will need an appreciation and understanding of media domain applications and services. You'll also have extensive hands-on experience of articulating the bigger picture, analysing and specifying the end to end requirements and helping to shape solutions by working with all relevant stakeholders including Product, Architecture, UX/Design, Technical Leads and other BAs.

KEY RESPONSIBILITIES
  • Work with business stakeholders and subject matter experts to capture and document business requirements both at high and detail level
  • Use appropriate techniques to elicit requirements from stakeholders, both technical & non-technical
  • Ensure a consistent approach to requirements development and management using best practice
  • Advise key stakeholders on results of analysis including presenting options to enable appropriate decision making
  • Produce and manage user stories, screen flows, sitemaps, wireframes, user scenarios and functional specifications used by developers, designers and the test team
  • Work with the delivery team designer as part of refining and updating designs
  • For specific projects, attend user testing, analyse and prioritise findings to support deliverables
  • When appropriate, provide input into multivariate/usability testing
  • Document information models and external system interfaces that are within scope
  • Work with internal teams to detail screen and data flows as well as data structures
  • Work with the Project Managers to provide a breakdown of tasks and associated estimates to produce deliverables
  • Perform requirements verification, ensuring that requirement statements are complete, consistent, concise, traceable, verifiable, and conform to defined standards
  • Participate in reviews, showcases of developed products derived from the requirements
  • Assist delivery team on day to day basis to answer details about requirements
  • Participate in user acceptance testing and co-ordination
  • Reporting in to the Project Manager and provide regular progress updates against tasks
  • Document Current State/ Target State Process maps across multiple business areas
  • Solicit and document High Level and Detailed Requirements using different techniques as required by the project.
  • Perform Gap analysis against package based systems
  • Work with external software vendors throughout the development lifecycle on requirements/ functional specs /HL Designs/ requirements tracking for UAT and Test.
  • Assist with production of business case and business benefits
  • Comfortable facilitating workshops with business and IT teams.
  • Support architects and business in production of HL Designs and solutions
  • Willing to help with UAT and testing if required.
ESSENTIAL EXPERIENCE & SKILLS
  • Proven experience operating as a Business Analyst
  • Experience of the full software development delivery lifecycle for technology projects from requirements and design through technical delivery to implementation
  • Highly organised and analytical with excellent attention to detail
  • Strong communications skills, with the ability to present ideas verbally and in writing
  • Proven stakeholder management skills, with the acumen to be aware and act on any issues that need to be reported
  • Good facilitation skills
  • Strong presentation skills
  • Ability to judge when things need to be escalated
  • A self-starter with the ability to self-manage workload
  • Proven experience in managing across several concurrent projects and activities
  • Ability to prioritise and plan own workload, managing deadlines and other constraints
  • Proven team player who enjoys working with and supporting colleagues
  • Can handle autonomy and be fully trusted to work to shared goals
  • An analytical thinker with strong problem-solving skills and focussed on getting things done
  • Able to break down complex activities into manageable activities and tasks
  • Creative with the ability to find innovative solutions to complex problems
  • Experience of Agile software development approach and the Jira product is desirable
  • Business Analysis, Agile and/or Project Management certifications beneficial
DESIRABLE EXPERIENCE & SKILLS
  • Proven experience of RFP's, RFI submissions and related lifecycle activities
  • Knowledge of Royalties and VOD/Broadcast domain
  • Working with off the shelf applications and suppliers
  • Experience in creating sitemaps, wireframes and creating functional specifications suitable for teams to work from
  • Knowledge of information design, information science and Human Computer Interaction (HCI) An understanding of user-centred design processes
  • Experience in analysing usability and workflow efficiencies and making recommendations for improvements
SalaryCompetitiveApplication questions to complete
To complete your application please provide a response to the below application questions, you can upload your response to the application questions as an attachment when submitting your application. This can be attached to your application as a PDF or Word document. Please describe your experience of working with a development team and managing requirements for them (Max 300 words)Do you have any of the following product/skills knowledge: Jira, Agile, SAFe, Big Picture, Confluence, Scrum, Kanban, UML (Max 300 words)Please tell us about any experience you have of enabling commercial off-the-shelf product comparison and selection (Max 300 words)Please describe any experience you have of working with business users in eliciting and challenging their requirements, formulation of target workflows andbusiness transformation (Max 300 words)Please tell us about any experience you have of modelling business processes and domain data (Max 300 words)
BenefitsThere are a million reasons why it's great to work at Channel 4, here are just a few of the perks for you;
•26 days annual leave (including a day off for your birthday)
•Company funded Private Medical Insurance
•A generous Group Personal Pension
•Access to our flexible benefits scheme including dental, travel insurance, health screenings and more!Applications Close Date21 Apr 2021

Channel 4

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