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Business Improvement Manager (1900006U)

Posted: 28 Oct 2019 Closes: 3 Feb 2020
Snow Hill Birmingham Two Snowhill Birmingham B4 6WR
Variable 1900006U

Business Improvement Manager - (1900006U)


About Gowling WLG

We have more than 1,400 legal professionals working around the world. Our offices span across 19 cities in Canada, the UK, Continental Europe, Asia and the Middle East. There's strength in our global presence – we embrace our differing cultures and work together as one team. We also understand the importance of investing in relationships that build knowledge and trust, while we provide legal advice that's tailored to our clients' world.

'Our people and distinct culture are what makes us different. We know this through client and employee feedback and this drives everything we do'' Chris Oglethorpe, HR Director.

There are great opportunities for all our people to flourish. Through training and personal development they can grow in their role. Our people are the cornerstone of our success, across legal, business support and early talent. We care about their happiness and believe in the power of teamwork. We want them to feel empowered and recognise that by supporting, respecting and embracing everyone's different contributions we achieve more.

Working flexibly, working fairly

Agile working offers people more freedom and flexibility in where, when, and how they work. As technology advances and our workforce becomes more diverse – and with clients often working to a 24/7 rhythm – having extra flexibility is key to helping us balance work and other commitments sensibly and productively.

By supporting people to choose where and when they get their work done, we help them to make a full and fair contribution to their team – while maintaining that all important work-life balance.

Main purpose of the role:

Working with the legal practice Groups, Leadership Team and support teams, to lead and manage efficiency and client service enhancement projects to improve the operational effectiveness of the firm. This includes working as part of a multi-disciplinary team to lead delivery of change, from opportunity identification through to delivery and post implementation review. Working with the Head of Business Improvement and wider business improvement team supporting the strategic imperatives of the firm high performance, innovation, client service and people through our values: the power of teamwork, always striving to be better and we all bring something different.

Direct reports: N/A Indirect reports: N/A

Budgetary / financial responsibility: Responsible for producing business cases for improvement projects and delivering against them.

Key relationships:

· Business Services Directors

· Group Practice Leaders & Team Leaders

· Suppliers & Clients

Key responsibilities:

§ Work with the senior leadership across the firm to identify, analyse and prioritise opportunities to improve the operational efficiency of the firm, and develop these projects into a joined up and continuous improvement plan

§ Lead multi-disciplinary teams across the firm to develop solutions to operational issues. This will include process analysis and streamlining, technology application or change, and organisation change

§ Manage key stakeholders to gain their trust and buy-in to the projects, from inception through to implementation

§ Draw on the wider skills within the firm to deliver effective change and drive continued improvement in efficiency of core operational processes and systems

§ Bring external experience and best practice thinking and methodologies and apply these to effect positive change

§ Work with the Head of Business Improvement to define and implement a standard approach to efficiency improvement across the firm


Role specific knowledge:

§ Financially literate, with a high degree of business acumen

§ Business process streamlining qualification or experience (lean, six sigma etc)

§ Prince 2 or equivalent project management knowledge and qualification or experience

§ Excellent business analysis skills

§ Strong change management skills, with experience of delivering change in a professional service environment would be beneficial

§ Strong IT skills, including process mapping / analysis tools (eg Visio)

§ Strong facilitation skills, demonstrated through experience of running process business improvement workshops or similar

§ Excellent communication skills, and ability to communicate effectively with and influence stakeholders in all areas and at all levels within the firm

§ Excellent stakeholder management / change management skills

Equal Opportunities:

Gowling WLG is committed both to promoting equality and diversity in the firm and to Equal Opportunities in employment. The firm believes in equality of opportunity regardless of race or racial group (including colour, nationality, ethnicity, national origins), religion or belief, age, disability, sexual orientation, sex, gender re-assignment and gender identity, marriage and civil partnership, and pregnancy, maternity and paternity. This also includes any incidents of perceptive or associative discrimination and harassment.

At Gowling WLG we seek to attract and retain talented people from a diverse range of backgrounds and cultures, to create an exciting and rewarding place to work. Our aim is to fulfil everyone's potential and together to achieve personal and business goals.

Standard hours of work are 9.30 am to 5.30 pm Monday to Friday with 1 hour for lunch (35 hours per week).

Work Locations: Snow Hill Birmingham Two Snowhill Birmingham B4 6WR

Job: Business Operations

Organisation: Business Services

Schedule: Full-time

Employee status: Regular

Gowling WLG

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