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Business Management Lead

Posted: 23 May 2022 Closes: 6 Jun 2022
Bristol, Leeds, Telford 52,077 - 58,707
Permanent & Full-time HMR_210347

About the job


At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

HMRC is building a modern, digital tax administration. Our digital transformation programme is ambitious, exciting and award winning. This programme is the envy of other government organisations and it will make HMRC one of the most digitally sophisticated tax authorities in the world.

Now is a fantastic time to either start building your career in our exciting, creative and extraordinary IT team, or for you to add something worthwhile to your CV. If you want to learn a lot, help others do the same and be part of delivering public service that makes a real difference, HMRC is a great place to do that.

Enterprise Integration Services (EIS) are at the heart of the HMRC Chief Digital Information Officer (CDIO) group. EIS handle HMRCs core integration/middleware services, taking care of over a billion transactions every year and connecting hundreds of HMRC services.

We provide platforms for delivering Application Programming Interface (API) access to HMRC systems. We also provide artefacts and support for API consumers (software developers and other Government Departments) to build and manage authorised software that seamlessly integrates with HMRC digital services.

We use modern open-source products and work in an Agile way to deliver flexible, effective integration solutions.

Job description

The Business Management Lead is a pivotal role within EIS and requires an individual who is flexible and can adapt quickly to change. You will lead and develop a team working in a complex and fast-paced environment with people at all levels from different Business areas and geographical locations.

Reporting to the Deputy Director of CDIO Enterprise Integration Services, the role is a senior position and will require regular engagement with the Senior Leadership Team (SLT) and stakeholders across the department, identifying priorities, steering and co-ordinating work to ensure a high standard of delivery to internal and external stakeholders and customers. Working closely with the Chief Operating office so to ensure alignment, consistency and working as part of Business Management Community of Practise.

You will be the main point of contact for all enquiries relating to people, collaborating closely with HR, the Chief Operation Office (COO), and the Finance Lead. The Business Management Lead will ensure compliance with all current and future CDIO business management strategies and agreements, bringing together and managing the resourcing needs of the different streams of work, contracted suppliers and contingent resource.

Youll enjoy complexity and challenge, working with data and engaging with a wide range of stakeholder. You will be expected to manage staff in multiple locations.

Specific responsibilities will include:

Key contact for customer and corporate business partners e.g., HR, Finance, Commercials, Chief Operations Office etc
Work closely with the Senior Leadership Team to ensure smooth running of EIS, ensuring sufficient resource to deliver the pipeline of work and meet demand
Manage the recruitment and on-boarding of permanent staff and contractors, ensuring the correct HR, financial and commercial processes are adhered to
Effective utilisation of CDIOs resource management tooling
Utilising strong analytical skills to model and report on workforce planning data
Developing workforce and location plans
Manage the contractor recruitment and renewal processes to deliver value for money
Ownership of location continuity plans and maintaining links with Estates and Security teams
Presenting people recommendations to the Senior Leadership Team and implementing decisions
Facilitation of regular meetings to review and track progress against performance indicators and metrics internally and with senior stakeholders within CDIO
Lead, motivate, develop and appraise a multi-disciplined team to deliver all functions in the business management team
Responsible for ensuring EIS meets governance obligations including security and risk management
Handling EISs Learning and Development plan ensuring team requests are gathered and progressed
Managing EIS BAU budget (in excess of 20 million p.a.) and ensuring project recharge is processed in a timely fashion.


Essential Criteria:
You will need to demonstrate practical knowledge and experience in the following:

Business management, private office, project or change roles including staff management, budget or financial management, recruitment, reporting, risk, assumption, issue and dependency management
Handling budgets, forecasting and tracking of spend
Strong leadership skills, with demonstratable experience of motivating, empowering, and inspiring others including peers and more senior colleagues
Experience and confidence in working in a fast-paced, change or project environment with shifting priorities.

Desirable Criteria:
Ideally, you will also demonstrate practical knowledge and experience in the following:

Experience and confidence working with and managing data, delivery of business performance reporting, able to explain complex data/information simply and identify emerging trends and issues
HMRC and RCDTS commercial processes for contractor recruitment;
Track record of collaborative approach with a range of senior stakeholders and colleagues to help deliver great outcomes
Exceptional communication skills, both written and verbal.


Learning and development tailored to your role
An environment with flexible working options
A culture encouraging inclusion and diversity
A Civil Service pension

Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period. You will get more detail on this as part of targeted locations move communications.

Find more about HMRC benefits in 'Your little extras booklet' for further information or visit Thinking of joining the Civil Service

Things you need to know


Successful candidates must pass a disclosure and barring security check.

People working with government assets must complete basic personnel security standard checks.

Selection process details

Sift and Interviews

Applicants will be sifted on CVs and personal statements submitted.

Interviews will focus on the candidates application, their knowledge, experience and competence, and the essential criteria required.

Due to the Covid-19 situation, interviews will be conducted using video call technology. Contact details, dates and timeslots will be confirmed.

Equal Opportunities

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process.


This role aligns to the Operational Delivery Profession, role of G7 Business Management Lead

Location and Travel

This post is based in Bristol, Leeds or Telford. Some travel, with occasional overnight stays, to other CDIO and supplier sites may be required.

Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. The inbox to contact is: Use subject line to insert appropriate wording eg Please re-open my application - 210347 & vacancy closing date 6th June 2022.

Security Update
If you are successful and transferring from another Government Department, we will carry out a check of your identity, nationality, and immigration status (including the right to work in the UK) and a criminal record check before confirming your appointment.

Successful candidates must pass a Disclosure and Barring Security Check. Please note that HMRC have an exemption under the Rehabilitation of Offenders Act 1974, which enables us to make enquiries about both unspent and spent convictions.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

HMRC transformation
HM Revenue and Customs is currently going through an exciting ten-year transformation programme to create a tax authority fit for the future. As part of this, we are committed to providing high-quality jobs and giving employees a great place to work, whichever location you work from.

HM Revenue and Customs has made significant progress with its plans to locate in 13 large, modern, flexible offices, equipped with high-speed digital infrastructure supporting improved customer service and compliance activity. These collaborative workspaces will enable smarter working and great training and development facilities, allowing for the sharing of expertise, local training, promotion, and provide great ongoing career development opportunities.

These offices will be located in central locations in the following towns and cities close to accessible transport links: Glasgow, Edinburgh, Belfast, Newcastle, Leeds, Liverpool, Manchester, Nottingham, Birmingham, Bristol, Cardiff, Croydon and Stratford.

In addition, there will also be a small number of specialist sites where the work cannot be done anywhere else, in Gartcosh (near Glasgow), Telford, Ipswich, Worthing and Dover, as well as our headquarters in central London. Whats more, our Welsh language service has people located in Porthmadog, as well as Cardiff.

We are letting you know about our future plans because if you are recruited into an office that is not one of these locations, you will be expected, subject to HM Revenue and Customs applicable policies, to move to one of these locations in the future. In some cases, this will be via one of our nine transitional sites.

For more information please contact the vacancy holder.

Terms and Conditions
We really hope you decide to apply for this role. If youre successful you need to know that in February 2021 members of recognised trade unions (ARC and PCS) voted to approve a pay and contract reform offer. This means that HMRC will adopt new terms and conditions for all colleagues as part of a multi-year pay deal and contract offer, the pay deal period is 01 June 2020 31st May 2023 and terms and conditions changes take place from the 01 June 2021 onwards. These terms will apply to colleagues who already work in HMRC and if you join us, it will apply to you too. Weve put together a summary of the key changes that will be made and you can find this attached to the Job Advert.

If you are currently working for an OGD and would like to consider the impact on your pay when joining HMRC, please see the attached document "Pay on Transfer from OGD" for further information. (Please note the attached document could also be called Combined T&C and OGD Pay English)

New entrants are expected to join on the minimum of the pay band.

Further Information
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement this will be tested as part of the selection process.

A reserve list may be held for a period of 12 months from which further appointments can be made.

Any move to HMRC from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility here

HMRC welcomes applications from those who need to work a more flexible arrangement and will agree to requests where possible, taking into account our operational and customer service needs. We cant guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Important information for existing HMRC contractual homeworkers:
This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need, so please take into account the advertised office locations for this role when submitting an application and only select locations from the location preferences section that you are able to travel to.

Reasonable adjustment
We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.

Please see our Disability Matters: How we can support you during our selection process booklet for more details.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs.

Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:
  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :
  • Name : Elaine Vaughan, Head of Delivery Management
  • Email :
  • Telephone : 07823374685
Recruitment team :
  • Email :

Further information

Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages:

Combined T&C and OGD Pay English v5 (08-02-22) Opens in new window (docx, 112kB)
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