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Business Support Specialist

Posted: 13 May 2021 Closes: 12 Jun 2021
Shanghai, China Competitive
Permanent & Full-time -2039217667


We're building the connected finance businesses deserve. Unleashing them with tomorrow's technology, today. Our flexible payments solutions help global enterprises - like Samsung, Deliveroo and Adidas - launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

We liberate smart, passionate people to collaborate, innovate and do their best work - faster. That's why we're one of the most valuable fintech firms around. But we're just getting started. By cutting through financial complexity, we'll empower companies to change the world. Join us. Unlock your potential.

Build tomorrow, today.

Business Support Specialist at : is actively looking for a hands-on and highly driven Business Support Specialist responsible for providing our merchants and business partners with a world-class technical support. Energetic and customer focused, the successful candidate will act as our front- line in the region to ensure that our merchant queries are handled and solved in an effective and timely manner, escalating when required. Directly contacting our merchants in identifying, investigating and resolving issues, the candidate will also collaborate closely with cross-functional teams internally to contribute improving process and procedures. This is an outstanding opportunity to face exciting challenges and build a successful career path as we are currently taking our product to the next level of scale, innovation and sustainability.

The ideal candidate must be tech-savvy and customer-oriented with eager to join an entrepreneurial, high-pace environment and take part in our little revolution.

About You
    • 2+ years experience in a Technical support role in the Tech and/or ecommerce industry
    • Proven analytical and problem solving skills and ability to deliver practical solutions
    • Superb communication skills and ability to build/maintain strong working relationship
    • Excellent ability to self-prioritize and time-box tasks without mentorship
    • Excellent written and verbal communication. Proficiency in English and Mandarin is required whilst Cantonese is desired
    • Ability to work odd-hours

What You Will Be Doing
    • Serve as the first point of contact for post launch integration requests from client technical resources and the main contact for help desk and integration questions via email, phone or front facing.
    • Proactively assist merchants with any technical issues (e.g. configuration, debugging, documentation, testing) related to their daily use of our solution and coordinate with other team members when needed.
    • Partner with Business Support, Sales, and Software Development to resolve issues that arise during merchant trials, integrations, or post implementation support
    • Advise management on support issues which impact customer satisfaction and provide recommendations for appropriate actions
    • Chip in and enforce to coding standards, best practices, and procedures

What we stand for

At, everything starts with our values, including the experience we offer our people.


We supercharge your professional growth with career development programs and leadership training. You can learn your way, with tailored pathways and online platforms. And be inspired at relevant conferences.


We don't stop at 'good' here. We strive for excellence amongst our teams every day and recognize colleagues who take it to the next level through our quarterly peer-nominated Hero awards.


We're proud of our global connections and inclusive environment. So we champion this through our colleague-led community groups and celebrate many cultural events together.

Want to see us in action?


More about

We empower businesses to adapt, innovate and thrive with the connected payments they deserve. Our technology makes payments seamless. We provide the fastest, most reliable payments in more than 150 currencies, with in-country acquiring, world-class fraud filters and reporting, through one API. And we can accept all major international credit and debit cards, as well as popular alternative and local payment methods. launched in 2012, and we now have a team of 1000 people across 17 international offices. To date, we've raised a total of $830 million, with our recent Series C valuing us at $15 billion.

We believe in equal opportunities is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. We make recruiting decisions based on your experience, skills and personality. We believe that employing a diverse workforce is the right thing to do and is central to our success.
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