Skip to main content

Business Systems Analyst (EMEA)

Posted: 30 Jun 2021 Closes: 30 Jul 2021
London, United Kingdom Competitive
Permanent & Full-time PBM_

Company Description

Epsilon is an all-encompassing global marketing innovator. We provide unrivalled data intelligence and customer insights, world-class technology including loyalty, email and CRM platforms and data-driven creative, activation and execution. Epsilon's digital media arm, is a leader in personalized digital advertising and insights through its proprietary technology and trove of consumer marketing data, delivering digital marketing with unprecedented scale, accuracy and reach through personalized media programs. Together, we bring personalized marketing to consumers across offline and online channels, at moments of interest that help drive business growth for brands.

We value cross-team collaboration, project ownership, and ultimately empowering our people to better themselves so that they can better perform for our clients and we're looking for our next internal recruiter to play an integral role in finding and bringing in the best talent to our growing UK team.

Epsilon employs over 8,000 associates in 70 offices worldwide. Epsilon is a Publicis Groupe company.

Job Description

The Business Systems Analyst will contribute to, produce, and manage client deliverables relative to our multi-channel marketing engagements, serving as a liaison between client staff and internal Epsilon technical delivery teams. The Business Systems Analyst will work closely with account team leads to ensure accurate and timely delivery of account deliverables, with a focus on helping clients get the most of the PeopleCloud platform and digital investments. The Business Systems Analyst will work with other subject matter experts from across Epsilon (technology, digital, data) and the wider Publicis Groupe to determine the best solution offerings for our clients and to present our capabilities as part of consultative value-based engagements.

Duties & Responsibilities
  • Lead requirements gathering meetings to translate business requirements into technical specifications
  • Act as the trusted technical advisor to clients in consultative engagements on the design and implementation of marketing technology solutions
  • Successfully demonstrate Epsilon's solution capabilities to prospective clients within the context of their business and marketing environment
  • Support the delivery teams on the onboarding and testing of new client implementations, ensuring they are delivered in accordance with client's solution requirements
  • Provide coaching and assistance to the support teams in troubleshooting client-specific implementations
  • Continuously develop and maintain your knowledge of Epsilon's People Cloud offerings and the wider Publicis Groupe services
  • Share knowledge, experience, and best practices with other team members


  • 3+ years of relevant work experience in email marketing and CRM
  • Demonstrates excellent problem solving and conflict resolution skills
  • Excellent verbal and written communications skills - can communicate confidently with a wide variety of stakeholders
  • Experience in system integrations with marketing technology platforms (CRM, loyalty, eCommerce, customer data platforms, multi-channel engagement platforms)
  • Proficient in designing and documenting technology solutions
  • Experienced in working in a distributed agile environment with remote teams in different time zones
  • Proactive learner - must have strong interest in the domain and working towards becoming an expert in your field
  • Organised and able to work under pressure, sometimes juggling multiple tasks
  • Highly collaborative and involves others in decision making, building productive relationships
  • Familiarity with collaboration tools such as Microsoft VSTS and Atlassian suite
  • Other European languages would be beneficial with preference for French or German

Additional Information

Learning and development is a big focus for us, fostering the career growth of our people. In addition to unlimited online learning, we regularly host world-leading industry experts, who give talks and workshops for our teams in our on-site learning and development centre. Colleagues are encouraged to partake in peer-to-peer learning, adding to an ever-growing training menu designed to cultivate continual development within the company.

Our European headquarters, located in the iconic Television Centre in White City, is home to our focussed and friendly team of 200, backed by Epsilon-Conversant's global footprint of 8,000 colleagues, and Publicis Groupe's 80,000 strong global presence. Designed to maximise both productivity and downtime - fussball, ping pong and pool tables, alongside wellness treatments such as yoga, reflexology, acupuncture and massages, plus Publicis' Marcel Cafe with panoramic views across London's skyline - our office emphasises the individual, with spaces for sociable and collaborative working, alongside quieter areas for colleagues to focus.

We're friendly, small and approachable at heart, yet big in presence. Directly competing with the biggest names in advertising, we're evolving the industry through our technology and data, and we're seeking the brightest minds to support our future growth, driven by making their mark on the future of the industry.
If you would like help and advice about applying for this role please visit the Career Hive

Share Job

If you would like help and advice about applying for this role please visit the Career Hive