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Call Handler

Posted: 2 Oct 2020 Closes: 1 Nov 2020
London, United Kingdom £18,005 - £19,337 pa, pro rata
Permanent & Full-time NHS_hjmJHBOE2UOE

Call Handler

Job Reference: 842-DER-819-20

Employer: Department: Admin & Clerical Location: London Road Community Hospital, Derby City Salary: £18,005 - £19,337 pa, pro rata

The Trust is currently under-represented in terms of individuals from BME backgrounds and welcomes applicants from these communities. DCHS is also an LGBT inclusive employer. Selection will be on a basis of merit. The Trust has achieved the status of a Disability Confident Leader and guarantees to invite to assessment applicants who meet the criteria for the job vacancy. To ensure the diversity of the workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.
Be outstanding - join an outstanding team!

COVID-19 We recognise that the Covid-19 pandemic has impacted on people in different ways. Please be reassured that at DCHS we understand this and have a risk assessment process in place, where this is needed, to ensure your safety.

The Community Access Point Call Centre is a point of contact for patients in Derbyshire. It processes a large variety of telephone calls and referrals for community staff on a daily basis.

We are looking for a dynamic, enthusiastic and motivated person with excellent communication and organisational skills, who will enjoy working in an office environment where priorities are ever changing, and is willing to work alternate weekends.

The candidate needs the ability to manage diversity and volumes of calls, often under distressing and emotional circumstances, and is required to have a good knowledge of Microsoft Office packages. Full in-house training will be provided.

Shift Hours: 8.30am - 1.30pm, Monday - Friday, including working a shift alternate weekends

Base: Community Access Point, London Road Community Hospital, Derby

For further details / informal visits contact:

Debbie Slack

Call Centre Supervisor

debbie.slack@nhs.net

Telephone number 01332 564850

Derbyshire Community Health Services NHS Foundation Trust (DCHS) is one of the largest providers of specialist community healthcare in England and we currently employ around 4,500 staff. We deliver a variety of services across Derbyshire, caring for nearly 1.8 million patients each year.

We deliver patient care through 11 community hospitals, 4 minor injury units, 29 health centres and a learning disability centre. Another key part of our service is out in the community where we care for people in their own homes via therapists, health visitors and district nurses, and promoting public health in the wider community. As a Trust we care for patients of all ages with a special focus on the needs of elderly people and the very young.

DCHS has been recognised as a top 10 NHS organisation to work for in the UK by the Health Service Journal and NHS Employers in their Best Places to Work 2015 campaign. The Trust is also the runner-up in the category for the best NHS community trust employer.
TWITTER/FACEBOOK - DCHS has its own Social Media accounts for recruitment. Follow us/like us via @dchsjobs

Our vision "to be the best provider of local healthcare and to be a great place to work"

Our values:

1) To get the basics right
2) To act with compassion and respect
3) To make a difference
4) To value and develop teamwork
5) To value everyone's contribution because everyone matters

The majority of our locations offer free parking facilities for staff.

We will communicate with you regarding your application via email so please check your email account on a regular basis. If using hotmail, MSN or yahoo email accounts please check your 'junk/spam' mail regularly.

If you require any support in completing the application form please do not hesitate to contact the People Resource Team on 01332 564856, option 1, option1 or email dchst.peopleresourceteam@nhs.net and we will be happy to provide assistance.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tier 2 Certificate of Sponsorship

Applications from job seekers who require current Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the current Resident Labour Market Test which will be in place until the end of December 2020. UK Visas and Immigration requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the

From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

Guidance can be found here

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