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Capability Development Analyst

Posted: 5 May 2020 Closes: 4 Jul 2020
Bristol £28890 - £32000 per annum, Benefits: Civil Service Pension
Permanent & Full-time 5088634584638

Location
Bristol, Reading, Warrington, York

About the job
Defra is the UK government department responsible for safeguarding our natural environment, supporting our world-leading food and farming industry, and sustaining a thriving rural economy. Our broad remit means we play a major role in people's day-to-day life, from the food we eat, and the air we breathe, to the water we drink.

Our Digital Data and Technology Services (DDTS) Function is currently undertaking a once in a generation Transformation, so this is an exciting time to join us.

We are currently recruiting for a Capability Development Analyst to work in our Capability Development team within DDTS.

The Capability Development Analyst is intrinsic in the upskilling and capability of DDTS staff to deliver the DDTS and ultimately the Defra strategy. The Analyst will engage with managers and staff to understand their work and learning needs, in order to provide a professional and excellent service. The role is responsible for collating and managing Learning and Development (L&D) requests and then progressing these through to delivery. They will scope the less complex learning requirements, track status, finances and will be the “Go-To” person when managers or other stakeholder have any queries on learning submissions, spend and feedback.

Responsibilities:
The Capability Development Analyst will have the following main responsibilities:
• Setting up the L&D collation process and templates and agreeing these; sharing these with managers to complete; collating the returns; progressing the delivery of these requests and tracking these.

• Engaging with managers and staff in the collation process and through the year. Flagging any requirements that do not fit the DDTS/L&D strategy to managers and escalating these as appropriate.

• Scoping the less complex learning requirements and providing learning options to staff. Passing on the more complex learning requirements to the Advisor/Lead.

• Working with suppliers and internal groups to action the learning requested.

• Organising the raising of POs, tracking spend and attendance against allocated funding, reconciling with data from Finance. Holding the single source of the truth for L&D attendance, spend and feedback.

• Reviewing MI reports from suppliers and setting up and attending supplier meetings to address operational issues; to share and learn of any relevant initiatives for DDTS staff and communicating appropriate opportunities to staff.

• Dealing with negative feedback from courses and other L&D interventions and turning these into opportunities, always providing good customer service to DDTS.

• Managing conflicting expectations and queries from customers, escalating as relevant.

• Leading and contributing to webinars and other learning products.

Responsibilities
Person specification:
You’ll have demonstrable experience of:

• Working within Learning and Development in an organisation of 500+ staff.

• Maintaining data, analysing data, drawing out trends and conclusions, competent with Excel to manage and analyse large, detailed spreadsheets. Attention to detail is vital.

• Engaging with managers, staff and suppliers on the phone, through email and in person. Communicating through social media eg Yammer, maintaining a calm, friendly and professional approach. Being able to diffuse situations that crop up from time to time and to win customers over.

• Managing a number of tasks at the same time, prioritising in order to meet deadlines.

• Working with processes, together with maintaining and updating these.

• Being a fantastic team player, while also engaging other stakeholders eg Workforce/Talent; HR, including Defra L&D; managers and specialists of the professions in DDTS.

Behaviours
We'll assess you against these behaviours during the selection process:
  • Developing Self and Others
  • Delivering at Pace
  • Managing a Quality Service
  • Working Together
 We only ask for evidence of these behaviours on your application form:
  • Developing Self and Others
Technical skills
We'll assess you against these technical skills during the selection process:
  • Working within an L&D Function
DISCLAIMER - **BY CLICKING APPLY YOU ARE REGISTERING YOUR INTEREST IN THE VACANCY ONLY. YOU MAY BE CONTACTED BY ONE OF OUR DEDICATED RECRUITMENT TEAM. ALL FORMAL APPLICATIONS WILL NEED TO BE SUBMITTED VIA CIVIL SERVICE JOBS**

Department for Environment, Food, and Rural Affairs

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