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Capacity & Availability Lead

Posted: 16 Oct 2020 Closes: 26 Oct 2020
Bracknell £53,000.00 - £76,000.00
Permanent & Full-time JLP_9JEfo2EpYd3K


What's the role about?

As part of the John Lewis Partnership's Technology & Change Transformation, Infrastructure and Service management have a new organisational model. In the new world we have a third party providing infrastructure services and we are moving towards a more agile way of working.

In the new Service Management organisation we will own and develop key processes that underpin our end to end service. Building on the significant progress made in recent years, this is an exciting new role that will focus on ensuring that our services are able to support the availability requirements the business has. You will work with the Service Operations manager and the Infrastructure and Service Management leadership team to develop and maintain our capacity and availability plans and drive the Partnership to ever better exploitation and value from it's estate.

It is an exciting opportunity to be a key part of the team delivering a new way of working and directly supporting the commercial success of our 3rd party relationships.

What you'll be doing as Capacity & Availability Lead:

In this role you will bring your leadership and IT experience to bear on the key areas of availability and capacity. You will ensure that it is clear whether our services can meet the business's availability requirements. You will own and develop the capacity and availability management processes and you will develop capacity plans in all relevant areas.

Driving the business to make the most effective use of its IT resource, you will exploit our capacity through effective management. Additionally, you will work with the Service Continuity Lead to ensure effective operational risk management.

What you'll have:
  • The ability to work under pressure in a fast paced environment.
  • A strong technical understanding of the IT landscape and be able to work effectively with engineers and technical leaders.
  • Experience in capacity and availability management.
  • The ability to influence a complex mix of stakeholders and operate successfully at a senior level, demonstrating tenacity in striving for improvement.
  • The ability to build effective relationships with offshore suppliers and key Partnership stakeholders, supported by excellent communication.
  • You will have experience in dealing with managed services providers, and will possess relevant specialist experience in the industry and/or relevant qualifications.
Additional Information:

The vacancy will close at 00.01 on the closing date stated in the advert. Please ensure you start and complete your application by this time.

We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.

We have a number of different ways to work flexibly so at your interview feel free to talk about what flexibility means to you. There are no guarantees, however, it may open the door to not only a new role but a new way of working.

We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK's most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership click here. .

For Internal Use Only:


Duties and Responsibilities

Please see the attached Job Specification for full details about this role.

Attachment: Capacity & Availability Lead Job Specification .pdf

John Lewis Partnership

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