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Cargo Customer Service Advisor

Posted: 14 Jan 2022 Closes: 24 Jan 2022
Dnata City East - Heathrow Competitive
Permanent & Full-time 1343038513

Job Details

Salary: £23,000 - £25,000 per annum + excellent benefits
Hours: 37.5 Monday - Friday
Location: Hybrid remote working with up to 2 days a week in Dnata City East - Heathrow. (For the first 2-3 weeks training you will be in Heathrow full time)
Contract: 12 month Fixed Term Contract/Secondment
Closing Date: 24th January 2022

Many of our staff at Virgin work flexibly and in many different ways, including different core hours or remote working. Please talk to us at your application or interview stage about the flexibility you need. We can't promise to give you exactly what you want, but we are happy to explore what's possible for the role.

In a nutshell

Virgin Atlantic Cargo is a £300m business connecting retailers, manufacturers, and growers with their consumers worldwide. We are a 'business within a business' focused on contributing towards Virgin Atlantic's overall revenue. Our teams across the globe are the essential ingredient in separating us from the rest, building our reputation for excellence and best-in-class service delivery.

This exciting role is responsible for all UK voice and email transactions for bookings, quotations, interline and general enquiries ensuring both individual and departmental interactional and transactional targets are met. These targets include, but are not limited to, productivity, revenue generation and customer satisfaction.

Day to day

- Create, quote, amend and give routing advice for all cargo booking and quotation enquiries through voice and email channels in line with department KPI's. These include specialist products, for example the transportation of pharmaceuticals, Human remains, high value, or vulnerable shipments.

- Maximise every revenue opportunity though price negotiation, upselling, quote conversation and providing solutions to customers individual needs by working closely with Sales and Revenue Optimisation teams.

- Providing exceptional customer service using your knowledge of our network, product and service offering.

- Building relationships with customers as you will sometimes speak to the same person several times a day.

About you

Are you an experienced customer service professional with Cargo knowledge? Do you love providing the best possible experience for internal and external stakeholders? If so, we think you would love this role!

Alongside the above we're looking for the following to be successful in your application:

- Proven Cargo experience working within a similar or sales-based role.
- Outstanding customer service with strong written skills.
- Previous contact centre and/or sales experience would be advantageous.
- An understanding of Cargo Revenue Management.
- Excellent interpersonal, communication and relationship building skills.
- A team player who has strong attention to detail.
- Highly organised with an ability to manage your workload efficiently.
- Persuading and influencing others based on facts and evidence

If the above sounds like you, then we'd love to hear from you!

Be yourself - Our differences make us stronger

Our customers come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, ethnicity, sexual orientation, disabilities, or religious beliefs. We celebrate difference, and everything that makes our colleagues unique, by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible, and individual to you, we encourage you to let us know if you'd like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, ( feeling confident that we've got your individual considerations covered.

You'll be assessed against our values for a selection of your interview process, learn more about them here: Our Values
If you would like help and advice about applying for this role please visit the Career Hive

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If you would like help and advice about applying for this role please visit the Career Hive