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Case Manager /Assistant Psychologist

Posted: 10 Nov 2020 Closes: 24 Nov 2020
London Starting salary
Permanent & Full-time genius-within1/20201110110235

As a Case Manager /Assistant Psychologist with Genius Within you  will be performing case management work, coaching, mentoring and carrying out individual cognitive assessments. Requires regular travel to meet with your customers and attend team meetings (post-Covid)

You will be working with unemployed customers with Neurodiverse conditions. Breaking down the barriers that prevent them entering into employment, training or education

Minimum BSc in Psychology or Teaching qualification

Able to facilitate & motivate; a positive attitude to neurodiversity and employment; Non-judgemental to those who are socially excluded.

RQTU Level 1 Test User will be essential to obtain

If you have a proven experience of supporting people with neurodiverse conditions in a recruitment environment, keep reading!


How do I know if I am right for the job?


·         Do you have a strong track record of achieving positive outcomes and targets in a fast paced environment?

·         Do you have the ability to tailor your approach and deliver a range of support to individuals with multiple and complex barriers to employment?  

·         Are you a confident relationship builder, able to create opportunities with employers that match your participants’ needs?

·         Are you prepared to travel regularly to support participants, and effectively manage your diary to achieve this?

·         Do you motivate people, work well in a team and stay focused under pressure?

·         Do you have the ability and passion to turn around the lives of people through engagement and inclusion?


Main Duties and Responsibilities


·         Engage participants referred to IPES, assessing their support and development needs and working with them to co-produce an action plan into sustainable employment.

·         Facilitate participant journeys, based on their co-produced action plan, by providing tailored support for clients that will improve their circumstances, wellbeing, confidence, and enhance their motivation to find sustainable employment.

·         Provide tailored support for clients to support agreed actions that will improve their circumstances, wellbeing, confidence, and enhance their motivation to find sustainable employment.

·         Organise and coordinate a varied timetable of activities, including one to one meetings, group sessions, outreach appointments, work experience and employer and stakeholder engagement.

·         Undertake in-work support activities to ensure participants are able to maintain their employment and wellbeing, including carrying out regular reviews with the client and the employer.

·         Work collaboratively within the Multi-Disciplinary Team, participating in caseload reviews, group delivery sessions and customer led support activities.

·         Identify and engage local employers through cold calling and reverse marketing, building and maintaining strong relationships to identify vacancies and where required, tailor these to participant strengths and needs.

·         Manage a caseload of unemployed and in-work participants across a specified geographical location and meet associated KPI’s, targets and outcomes.

·         Be fully responsible for maintaining effective and efficient case management/administrative procedures, including producing appropriate records and reports, including the updating of participant details on the relevant case management system.

·         Ensure safe working practices are maintained as set out within Genius Within and Shaw Trust policies & procedures, as well as operating within service guidelines when participants require crisis support.

·         Maintain up-to-date knowledge of the benefit system and entitlements.

·         Provide a quality service which meets contractual requirements.

·         Encourage client feedback and user involvement as directed.


This job description is intended to provide a broad outline of the main duties and responsibilities only.  The post holder will need to be flexible in developing the role in conjunction with their line manager.  The post holder may be asked to carry out any other delegated duty or task that is in line with their post.



Knowledge, Skills and Experience: Essential 


·         A MSc or BSc in Psychology or Teaching is essential

·         Level 1 in Test User Ability (for example, RQTU) – we can help organise training for you to obtain this qualification but the cost will be your responsibility

·         Ability to work independently, providing community-based support to participants from our centres, co-locations sites and outreach venues, as well as engaging with employers and other stakeholders, as required

·         Positive attitude to neurodiversity and employment problems

·         Ability to identify individual client motivators to enable clients to take ownership of their goals and actions, and support SMART-based action plans

·         Ability to manage, support and review a caseload to achieve targets and customer progression

·         Ability to facilitate, engage, motivate and support partner organisations and service users

·         A motivational, flexible and problem-solving approach

·         Strong track record to successfully working to targets

·         Knowledge of local labour market

·         Understanding of employer expectations and accessing career opportunities

·         Proactive and solution-focused, taking initiative to create opportunities

·         Passionate about making a positive difference to people’s lives

·         Good organisational skills and time management

·         Excellent inter-personal, communication and presentation skills

·         Flexibility to cope with the varying demands of the role, managing time effectively to achieve the desired results, including regular travel and outreach working

·         Good IT skills, including Microsoft Office applications



Genius Within

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