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Case Manager - Scams and Fraud

Posted: 19 Feb 2021 Closes: 24 Mar 2021
Norfolk, England £23,409 per annum
Fixed term & Full time VSP_3136

Victim Support is looking for a Case Manager to work within our Norfolk Scams Prevention Service as part of our Norfolk and Suffolk Victim Care service based in Norwich. This is a two-year fixed term contract.



Office location

5-6 Taverner's Square, Silver Road, Norwich, NR3 4SY

Full time/Part time

Full time

Hours per week


Work schedule


Basic Salary

£23,409 per annum

Contract type

Fixed Term

DBS required?


End date (if fixed term)

31st March 2023

Police vetting required?


Closing Date


Ref No


  • Case Manager JD - Scams and Fraud.doc
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Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

As Case Manager you will be expected to provide a high quality, support service to the most vulnerable victims of complex crimes, in particular Scams and Fraud. Acting as the single point of contact for victims through the criminal justice and recovery process, you will deliver support and interventions where required, while providing support to prevent them becoming a repeat victim of Scams. You will act as an advocate on behalf of the victim and co-ordinate the support services required by external agencies.

The main duties of this role include: Triage and prioritising cases for the most vulnerable victims of fraud as defined by set criteria, needs and risk assessments and developing tailored support and recovery plans for all victims to enable them to cope and recover from their experiences. To, build and maintain links with organisations that can assist in meeting any additional needs of vulnerable victims of Scams and Fraud and co-ordinate the delivery of multi-agency support services in line with victims needs and to demonstrate positive behaviours which reflect our policies and values.

Applicants should have experience of delivering a service and working with victim's/service users in a statutory, voluntary or community work setting with good knowledge and understanding of the scams/fraud agenda and the impact these crimes have on victims. You will demonstrate experience of voluntary/statutory agencies, and an understanding and knowledge of confidentiality and safe working.

The successful applicant will need to be able to prioritise work and deal with competing or conflicting demands/needs and interests and promote organisation interests and values.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are outlined in the person specification under essential and tested area. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

Victim Support

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