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CCTV Security Supervisor

Posted: 7 Apr 2021 Closes: 7 May 2021
Smethwick, England, United Kingdom Competitive
Permanent & Full-time DPD_743999741798248

Area: West Midlands
Department: Security
Shift Pattern: Panama
Company Description

DPD is one of the fastest growing express parcel delivery companies in the UK, with a turnover of£1.9billion. As a multi award-winning company that has beenvoted the nation's favourite parcel carrier for eight years running, we have a very clear strategy to support our enviable position. We will deliver the best service, use the best technology, recruit and retain the best people in the industry and be the UK's most sustainable delivery company.

Job Description

Our National Security Manager is recruiting for an experienced and dynamic CCTV Security Supervisor to join and strengthen their highly experienced Central Monitoring Team based in Smethwick.

Effective security plays a vital role within the DPDgroup UK Operation, given the nature of our business and our commitment to providing outstanding customer service. Security within the business also extends to the requirement to ensure that our employees and property are safeguarded at all times.

As our CCTV Security Supervisor your role will be varied in nature and it will will cover 5 main areas of responsibility to include;
  • Team Management - Lead the team of up to 8 CCTV investigators to support investigations and alarm monitoring across the DPD network. Manage the day to day running of the team, including shift patterns, meal breaks, and absence management.

  • Investigation Management - Oversee all investigations conducted by the CCTV team, including timely production of reports and evidential packs, reviews and quality assurance checks where necessary.

  • Risk and Alarm Monitoring - Report security incidents or suspicious behaviour and escalate to the relevant Regional Security Manager or National Security Manager. Monitor and respond to intruder alarms and/or access control alarms and unauthorised access events and escalate accordingly. Review depot lockdown processes on CCTV, ensuring that the agreed procedures are followed correctly.

  • Compliance Management - Escalate to the necessary managers any poor processes identified during CCTV reviews. Monitor and review security searches (person/vehicle) conducted by depot staff, compiling summary reports for management scrutiny of compliance.

  • Network Support - Assist with the planning of new depot CCTV installation, highlighting lessons learnt and the shortfalls of the existing system. Identify trends, understand analytical products, and report the same to management if and when required.


About You

To be considered for this role you must have extensive knowledge and experience of operating CCTV systems, access control, and alarm monitoring systems. Previous experience of leading and managing high performing investigators is essential. The ability to identify significant details and record information accurately in producing evidential reports, witness statements and exhibits to support police investigations is a key requirement in this role. We would also expect;
  • High levels of self motivation and the ability to work on your own initiative.

  • Excellent time management and prioritisation skills.

  • Have excellent communication and interpersonal skills,with the ability to influence at all levels.

  • Be a good team player and demonstrate the core values of DPD DNA - Passion, Respect, Honesty, Flexibility, Hard Work and Accountability
A good knowledge of Criminal Law and Employment Law, including evidential standards required for prosecutions and GDPR would be advantageous as would a valid SIA CCTV Operators Licence

Additional Information

Job Specifics

The depots across our Network operate 7 days a week and this role provides 24/7 support to the DPD Network, and the successful candidate may be required to work a rotating shift pattern, including some evenings, nights shifts, and weekends so you must be flexible to work flexible shifts.


Your package will include a competitive basic salary. As well as this you will have access to some other fantastic optional benefits such as Cycle2Work Scheme, Dining Cards, Holiday trading and discounts and savings on 1000's of retailers.

DPD is a Valuable 500 company and a Disability Confident Employer


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