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Change Manager

Posted: 9 Oct 2019 Closes: 23 Oct 2019
Bristol £35,188 - £40,310
Permanent & Full-time defra/20191009154849

Defra is the UK government department responsible for safeguarding our natural environment, supporting our world-leading food and farming industry, and sustaining a thriving rural economy. Our broad remit means we play a major role in people's day-to-day life, from the food we eat, and the air we breathe, to the water we drink.

Our Digital Data and Technology Services (DDTS) Function is currently undertaking a once in a generation Transformation, as the UK moves towards exiting the EU. We are currently recruiting for Change Managers.


Working within the Group Infrastructure and Operations (GIO) Change Management Team, the Change Manager will work together with other Change Managers, Change Analysts and Change Administrators to oversee the lifecycle of changes governed by the change management process. The primary objective of this role is to enable beneficial changes to be made, with minimum disruption to IT services.

Responsibilities

This role is responsible for ensuring an effective and efficient coordination of changes to IT services. The Change Manager oversees the lifecycle of changes and is responsible for functional implementation and operation of the change management process and its activities.

The Change Manager will have the following responsibilities:

• Line management of a small team of Change Analysts and Change Administrators.

• Creation, maintenance and operation of the change management governance framework.

• Integration and coordination of suppliers across change management.

• Assurance of supplier work related to change management.

• Validate RFCs (Requests for Change).

• Confirm if change meets Standard Change criteria.

• Assure and accept the request for change.

• Determine the approval route required based on the Change impact.

• Manage and maintain Change approval route.

• Produce / Maintain Forward Schedule of Change and Change Freeze windows.

• Gather stakeholder impacts.

• Confirm acceptance criteria met.

• Schedule and manage Approval Boards.

• Approve or Reject at Approval Boards.

• Track and manage Post-Implementation and review actions.

Person specification

You’ll have demonstrable experience of:

• Service Management best practice backed up by industry qualifications (ITIL).

• Management of complex matrix and multi-supplier environments.

• Stakeholder management skills informed by political and business awareness.

• Influencing, relationship and conflict resolution skills.

• Establishing and monitoring procedures to control and regulate employee tasks and activities as well as one's own tasks and responsibilities.

Qualifications

Please detail any of the following in your CV.

Essential:

• ITIL Foundation v3

Desirable:

• Preferable ITIL Expert qualification

Additional Information

Please be aware that emergency Change Approval Board (CAB) meetings can be scheduled to occur at any time between 08:00 and 17:30, so there will be occasions when flexibility will be required to ensure that Change Management’s role in these meetings is adequately covered.

Behaviours

We'll assess you against these behaviours during the selection process:

  • Leadership
  • Delivering at Pace
  • Changing and Improving
  • Working Together

Technical skills

We'll assess you against these technical skills during the selection process:

  • Change Management Process, execution and improvement.

Benefits

Benefits

The benefits of working for Defra

Equality Diversity and Inclusion:

We have many strong and pro-active staff Networks that cover a broad range of requirements including
Mental Health and Disability. We also have a range of Special leave policies for hospital appointments and a
commitment to putting reasonable adjustments in place for those who need them.

The department also places significant emphasis on talent programmes which help everyone to achieve their full potential.

The Civil Service as a whole is committed to providing a work environment free from discrimination, harassment, bullying and victimization. There is a range of support in place to help and support those that may be experiencing difficulties including the Bullying and Harassment network and Mediation services.

Pension:

Your pension is a valuable part of your total reward package.

Defra invests in providing a contribution to the cost of your pension (contribution rates vary between 20.0% and 24.5%, dependent upon salary)

The contributions you make are deducted from your salary before tax is taken.

Generous Annual Leave and Bank Holiday Allowance:

Defra offers 25 days annual leave (rising, over 5 years, to 30 days) for full time new entrants to the Civil Service. Employees receive 8 public holidays a year, plus an additional day in May to mark the Queen’s Birthday.

Staff Recognition:

We have a Staff Recognition Scheme, to reward exemplary work.

Learning and Development:

All new employees joining (and returning) to Defra will have an induction to the department, our work and policies. You will have access to a broad range of learning and development opportunities with world class providers.

Mentoring and Coaching:

Mentoring is an effective means of developing your career, boosting your confidence and empowering both the mentor and mentee. All our employees have the opportunity to voluntarily engage and work with a Mentor or a Coach.

Volunteering:

Defra employees are entitled to 3 days special leave with pay, per year, for volunteering. We encourage our employees to take this up, as it can be a great way to share skills with worthy charitable causes, while developing new insights and stronger links with the civil society sector.

Reservists:

We fully support reservists and offer 15 days special leave with pay for training

Salary Sacrifice:

Childcare vouchers:

The government has introduced the Tax-Free Childcare (TFC) scheme. Working parents can open an online childcare account and for every £8 they pay in, the government adds £2, up to a maximum of £2000 a year for each child or £4000 for a disabled child. Parents can then use the funds to pay for registered childcare.

Bicycle Loan Schemes:

Defra offers interest-free loans towards the cost of a bike and Cycle to Work Scheme. Defra loans you a bike for your commute as a tax-free benefit. At the end of the loan period, you have the option to buy the bike, saving 30% of the original cost.

Season Ticket Loan:

We offer interest-free season ticket loans to all Defra employees with more than three months’ service, for purchasing train and bus season tickets, as well as station car parking

Sick Pay:

We offer a generous and supportive Sick Pay Policy, with Sick pay progressively increasing, by the length of service, beginning at one month’s sick pay in the first year of service.

Employee Discounts:

Defra employees have access to a range of discounts at hundreds of top retailers via our employee discount scheme.

Give as You Earn:

Defra is registered with the Give as You Earn scheme, which enables you to make regular deductions directly from your salary, in support of a chosen charity. This is simple and tax efficient.

Flexible working:

Defra is committed to providing a great place to work and is open to smarter ways of working that enable you to choose how, when and where you want to work in line with business needs. This includes the ability to work from home, work compressed hours and choose from a range of locations best suited to when and where you need to be. Our offices are equipped with a range of onsite facilities including fitness centres, staff canteens and much more. You can discuss where you will be based and the amount of travel you will need to undertake at the interview with the Vacancy Holder.

Employee Assistance Programme:

Is a free and confidential 24/7 telephone advice service available to all our staff.

Occupational Health Service:

Provides a range of support services, to optimise attendance, engagement and performance at work.

Sports and Social Association:

Promotes sports and social activities and organises our annual sports day and staff lottery.

Things you need to know

Security

Successful candidates must pass a disclosure and barring security check.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Experience and Technical skills.

In the event of a high volume of applications an initial sift will be conducted on the lead behaviour.

Sift is expected to commence on the week beginning 28/10/2019, with interviews planned for the week beginning 11/11/2019 in Reading or Bristol, and Inverness.

As part of the application process you will be asked to complete a CV. Further details around what this will entail are listed on the application form.

A reserve list may be held for a period of 12 months from which further appointments can be made.

New entrants are expected to start on the minimum pay band.

Reasonable adjustment:

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

- Contact Government Recruitment Service via defrarecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
- Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

If successful and transferring from another Government Department, a criminal record check maybe carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstance some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-Employment.Checks@cabinetoffice.gov.uk stating the job reference number in the subject heading.

Any move to Defra will mean you will no longer be able to carry on claiming childcare vouchers.

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: defrarecruitment.grs@cabinetoffice.gov.uk.

If you are not satisfied with the response you receive from the Department, you can
contact the Civil Service Commission: Click here to visit Civil Service Commission

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Department for Environment, Food, and Rural Affairs

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