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Change Manager

Posted: 13 Feb 2020 Closes: 27 Feb 2020
National UK £35,540 - £40,411
Permanent & Full-time defra/20200213180100

Defra is the UK government department responsible for safeguarding our natural environment, supporting our world-leading food and farming industry, and sustaining a thriving rural economy. Our broad remit means we play a major role in people's day-to-day life, from the food we eat, and the air we breathe, to the water we drink.

Our Digital Data and Technology Services (DDTS) Function is currently undertaking a once in a generation Transformation, as the UK leaves the EU. We are currently recruiting for an IT Change Manager to work within Group Infrastructure and Operations (GIO).

Working within the IT Change Management Team, the Change Manager will work collaboratively with Change Managers, Change Analysts and Change Administrators to oversee the lifecycle of IT changes being delivered into production environments governed by the ITIL aligned Change Management process. The primary objective of this role is to enable beneficial changes to be made, with minimum disruption to IT services.

This is an influential role with plenty of opportunities to identify and implement improvements to the Change Management Team’s procedures and ways of working which can have a significant impact across the whole of Defra making a real difference to people’s lives and helping to deliver a greener future.


You will be responsible for ensuring an effective and efficient coordination of changes to IT services, overseeing the lifecycle of IT changes into production and taking responsibility for functional implementation and operation of the change management process and its activities., including

• Maintenance and operation of the Change Management governance framework.

• Integration, coordination, and assurance of suppliers across Change Management.

• Validation of RFCs (Requests for Change)

• Scheduling and management of Approval Boards and Approve or Reject at Approval Boards.

• Managing the Forward Schedule of Change and Change Freeze windows.

• Tracking and managing Post-Implementation and review actions.

• Line management of a team of Change Analysts and Change Administrators.

Responsibilities

Person specification

You’ll have demonstrable experience of:

• Service Management best practice within complex matrix and/or multi-supplier environments.

• Stakeholder management skills informed by political and business awareness.

• Influencing, relationship and conflict resolution skills.

• Managing employee tasks and activities as well your own tasks and responsibilities.

Qualification

Please detail any of the following in your application.

ITIL qualifications

Additional Information

Please be aware that emergency Change Approval Board (CAB) meetings can be scheduled to occur at any time between 08:00 and 17:30, so there will be occasions when flexibility will be required to ensure that Change Management’s role in these meetings is adequately covered.

Behaviours

We'll assess you against these behaviours during the selection process:

  • Leadership
  • Delivering at Pace
  • Changing and Improving
  • Working Together

Technical skills

We'll assess you against these technical skills during the selection process:

  • IT Change Management aligned to ITIL Process

Benefits

Benefits

The benefits of working for Defra

Equality Diversity and Inclusion:

We have many strong and pro-active staff Networks that cover a broad range of requirements including
Mental Health and Disability. We also have a range of Special leave policies for hospital appointments and a
commitment to putting reasonable adjustments in place for those who need them.

The department also places significant emphasis on talent programmes which help everyone to achieve their full potential.

The Civil Service as a whole is committed to providing a work environment free from discrimination, harassment, bullying and victimization. There is a range of support in place to help and support those that may be experiencing difficulties including the Bullying and Harassment network and Mediation services.

Pension:

Your pension is a valuable part of your total reward package.

Defra invests in providing a contribution to the cost of your pension (contribution rates vary between 20.0% and 24.5%, dependent upon salary)

The contributions you make are deducted from your salary before tax is taken.

Generous Annual Leave and Bank Holiday Allowance:

Defra offers 25 days annual leave (rising, over 5 years, to 30 days) for full time new entrants to the Civil Service. Employees receive 8 public holidays a year, plus an additional day in May to mark the Queen’s Birthday.

Staff Recognition:

We have a Staff Recognition Scheme, to reward exemplary work.

Learning and Development:

All new employees joining (and returning) to Defra will have an induction to the department, our work and policies. You will have access to a broad range of learning and development opportunities with world class providers.

Mentoring and Coaching:

Mentoring is an effective means of developing your career, boosting your confidence and empowering both the mentor and mentee. All our employees have the opportunity to voluntarily engage and work with a Mentor or a Coach.

Volunteering:

Defra employees are entitled to 3 days special leave with pay, per year, for volunteering. We encourage our employees to take this up, as it can be a great way to share skills with worthy charitable causes, while developing new insights and stronger links with the civil society sector.

Reservists:

We fully support reservists and offer 15 days special leave with pay for training

Salary Sacrifice:

Childcare vouchers:

The government has introduced the Tax-Free Childcare (TFC) scheme. Working parents can open an online childcare account and for every £8 they pay in, the government adds £2, up to a maximum of £2000 a year for each child or £4000 for a disabled child. Parents can then use the funds to pay for registered childcare.

Bicycle Loan Schemes:

Defra offers interest-free loans towards the cost of a bike and Cycle to Work Scheme. Defra loans you a bike for your commute as a tax-free benefit. At the end of the loan period, you have the option to buy the bike, saving 30% of the original cost.

Season Ticket Loan:

We offer interest-free season ticket loans to all Defra employees with more than three months’ service, for purchasing train and bus season tickets, as well as station car parking

Sick Pay:

We offer a generous and supportive Sick Pay Policy, with Sick pay progressively increasing, by the length of service, beginning at one month’s sick pay in the first year of service.

Employee Discounts:

Defra employees have access to a range of discounts at hundreds of top retailers via our employee discount scheme.

Give as You Earn:

Defra is registered with the Give as You Earn scheme, which enables you to make regular deductions directly from your salary, in support of a chosen charity. This is simple and tax efficient.

Flexible working:

Defra is committed to providing a great place to work and is open to smarter ways of working that enable you to choose how, when and where you want to work in line with business needs. This includes the ability to work from home, work compressed hours and choose from a range of locations best suited to when and where you need to be. Our offices are equipped with a range of onsite facilities including fitness centres, staff canteens and much more. You can discuss where you will be based and the amount of travel you will need to undertake at the interview with the Vacancy Holder.

Employee Assistance Programme:

Is a free and confidential 24/7 telephone advice service available to all our staff.

Occupational Health Service:

Provides a range of support services, to optimise attendance, engagement and performance at work.

Sports and Social Association:

Promotes sports and social activities and organises our annual sports day and staff lottery.

Things you need to know

Security

Successful candidates must pass a disclosure and barring security check.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Technical skills.

As part of the application process you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.

Sift is expected to commence on the week beginning 2nd March, with interviews planned for the week beginning 16th March in Bristol.

New entrants are expected to start on the minimum pay band.

Reasonable adjustment:

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

- Contact Government Recruitment Service via defrarecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

- Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

If successful and transferring from another Government Department, a criminal record check maybe carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstance some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-Employment.Checks@cabinetoffice.gov.uk stating the job reference number in the subject heading.

Any move to Defra will mean you will no longer be able to carry on claiming childcare vouchers.

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: defrarecruitment.grs@cabinetoffice.gov.uk.

If you are not satisfied with the response you receive from the Department, you can
contact the Civil Service Commission: Click here to visit Civil Service Commission

Where more than one location is advertised, candidates will be appointed in merit order for each location. You will be asked to state your location preference on your application.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Department for Environment, Food, and Rural Affairs

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