Skip to main content

Claims Administrator

Posted: 14 Jan 2022 Closes: 14 Feb 2022
Bournemouth Competitive
Permanent & Full-time -854208314

Claims Administrator
Bournemouth (potential option to work from home days after probation period)
Starting Salary £18,588
Monday- Friday 9am-5:30pm (NO WEEKENDS)
Start Date - Monday 10th January 2022

As a Claims Administrator your role will be all about helping people, providing great customer experience, and leaving a lasting impression. You could be helping customers with a range of back-office support, depending on the client you're assigned to, ranging from the straightforward to the complex. The most important thing is that you're there to help, and that customers feel supported by you each and every day.

As you develop in the role, you'll gain an in-depth knowledge of the products and services on offer, and we'll give you all the training you need to support our customers in getting all the information they need. You'll have a friendly team around you who are always there to help, whether you're working at home or in the office, and plenty of resources to help you succeed in your role.

This role offers a fantastic opportunity to train on the job, work towards senior or more complex roles within the department, as well as the chance to obtain Educational Sponsorship to study for related industry exams with the Chartered Institute of Insurance (CII), for example: FA2 Pensions Administration and CF1 UK Financial Services, Regulation & Ethics to enhance your career.

For us, better begins with you. We have ambitious plans for the future, using advanced technology to go beyond just making customers happy, finding the answers and solutions that leave them feeling positive, well-informed, and able to get on with their day. And we're dedicated to making sure our colleagues-the ones who make 'better' happen-have the skills and confidence to wow customers while excelling in their careers. We'll give you opportunities to learn and develop, with team leaders and managers there to help support and drive your progression forward in the direction you want to go, at a pace that suits you.

Job title:
Claims Administrator

Job Description:

What you'll be doing:
  • handling customer queries in a back-office environment and delivering high quality service throughout
  • working with customers to understand their circumstances and assist them to settle any outstanding claims
  • resolving any challenges on the call, making every effort to resolve issues on first touch
  • giving administrative support to ensure all queries are correctly logged and updated in line with our processes
  • adhering to data protection and confidentiality laws

What we're looking for:
  • someone who works well independently to take ownership over customer issues
  • a drive to solve problems and help people
  • a clear, confident communicator, even when faced with challenges
  • someone who gets on well with others, and understands how to approach different customer interactions
  • a great listener with attention to detail, who can demonstrate empathy and patience

About Capita Life, Pensions & Specialist

At Capita Life, Pensions & Specialist, we work in partnership with over 20 well known UK and international financial services providers to administer life, savings and pensions policies on their behalf. We're able to deliver complex processing while maintaining quality, and provide a wide range of services including underwriting, back office administration, claims management and technical support. We work with a number of notable clients such as Zurich, Aviva, Phoenix Life and Royal London. You could too, if you join our talented financial services team here.

Life, Pensions & Specialist are part of Capita Plc, the UK's leading provider of business process management and integrated professional support service solutions. Through quality solutions, tailored to our customers' needs, we've helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.

What's in it for you?
  • A competitive salary of £18,588 per annum
  • Monday-Friday working (NO WEEKENDS)
  • 23 days' holiday (rising to 27) with the opportunity to buy extra leave
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks... and plenty more
  • Voluntary benefits designed to suit your lifestyle-from discounts on retail and socialising, to health & wellbeing, travel, and technology
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees. During the application process, you'll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

United Kingdom

Time Type:
Full time

Contract Type:
If you would like help and advice about applying for this role please visit the Career Hive

Share Job

If you would like help and advice about applying for this role please visit the Career Hive