Skip to main content

Claims Specialist

Posted: 20 May 2020 Closes: 19 Jul 2020
Aldgate, GB Competitive
Flexible fscs/20200520120432

Claims Specialist - we are looking for a skilled and experienced Claims Specialist who can process compensation claims across multiple financial products.

FSCS is a long-established organisation with an enviable reputation for quality and success. We protect consumers when financial services firms fail. It’s the compensation scheme for customers of UK authorised financial services firms. Since 2001 we’ve helped millions of people and paid out billions of pounds. It’s completely free to consumers and independent of government and the financial industry.


FSCS is a long-established organisation with an enviable reputation for quality and success. We protect consumers when financial services firms fail. It’s the compensation scheme for customers of UK authorised financial services firms. Since 2001 we’ve helped millions of people and paid out billions of pounds. It’s completely free to consumers and independent of government and the financial industry.

Our Culture

At FSCS we recognise and reward people’s hard work and contribution and actively support personal and professional development.  Our people make a difference to other people’s lives and we like to recognise their impact through social events, team lunches and away days, fund raising activities and giving back events.

We are committed to ensuring that there are no barriers when applying for our roles.  All our roles are offered with flexibility in mind plus we are keen to make any reasonable adjustments to enable you to fulfil the role.  We offer all roles as either part time or full time with the added benefit of flexible working. We practice award winning diversity and inclusion and enhance both maternity and paternity leave plus recognise the wider needs of employees with disabilities and other groups such as carers and older workers.

FSCS is non-profit and independent and a great place to work if you enjoy making a difference to people’s lives.

Our Values

We put the customer at the heart of everything we do at FSCS. Our values are designed to ensure that all staff can affect the impact on our customers:

Accountable

  • We always do what we say we will do. People can trust us to deliver.
  • We put FSCS and what FSCS is trying to achieve above all else.
  • We have the humility to acknowledge when we are wrong and learn from our mistakes.

Challenge

  • We encourage constructive and appropriate challenge.
  • We are brave and honest in questioning each other and receptive to questions ourselves.
  • We strive daily to add greater value for all our customers.

Collaborative

  • We believe in our collective strength. We work better together.
  • We respect each other’s expertise and use it to achieve common goals.
  • We work as one to do what we agree is right

What will the role deliver -

  • Accurately processed claims that generate accurate decisions and accurate compensation payments.
  • Accurate technical and process guidance provided to outsource partners
  • Identification and resolution of Thematic issues
  • Effective training delivered
  • Value for Money benefits delivered ( either hard cost savings or non-financial benefits such as risk reduction or improved customer experience)

 Delivery of Claims Process

  • Process claims in line with rules, policies and SLA’s
  • Ensure good governance of all dealings with outsourced partners, tracking progress and delivering to SLAs
  • Maintain training materials and deliver training to outsource partners
  • Take responsibility for keeping outsource partners up to date with process changes
  • Enable outsource partners to deliver services in accordance with FSCS rules and policies; including visiting outsourcers, running surgeries, and delivering training
  • Provide technical support and guidance to outsourcers, applying knowledge and experience of Scheme rules and policies for different product types
  • Liaise with failed institutions, insolvency practitioners and other third parties enabling claims issues to be resolved effectively post declaration
  • Keep process manuals and training materials up to date and accessible to other users, maintaining security and version control
  • Contribute to default and contingency planning activities as required
  • Support the delivery of specific deposits activity as required
  • Apply knowledge and experience of financial services products to investigate a wide range of compensation claims establishing whether a claim is eligible for compensation and calculating compensation due
  • Complete relevant claim checklists within Siebel to the appropriate standards
  • Identifies and resolves specific technical / legal / policy issues, liaising with colleagues outside the team as required
  • Work collaboratively with to ensure approach adheres to rules, policies and legal requirements
  • Build effective relationships internally and with third parties including FCA, PRA, Insolvency Practitioners to assist FSCS readiness and resolution of claims issues where required
  • Ensure good governance of claims in place for effective reporting
  • Ensure risks to delivery are identified and effectively managed
  • Contribute to contingency planning activities as required

Claims Process Maintenance and Process Improvement:


  • Collaborate with other Technical Claims team colleagues to ensure the consistent, effective and efficient processing of customer claims
  • Identify opportunities to improve the process and act effectively in taking them forward as appropriate

 Other

  • Be a positive role model and advocate for change
  • Take on support and supervisorial tasks allocated by your manager.
  • Deputise for your manager as required.
  • Provide coaching and mentoring to junior members of the teams around key aspects of the role  
  • Ensure that any required statistics are maintained in the required format
  • Undertake ad-hoc projects as and when required

 The role holder may be required to work off-site which may involve being away from home overnight.

We have a generous benefits package offering a competitive salary, 26 days’ holiday plus Bank Holidays, contributory pension, discretionary bonus, 20 weeks fully paid maternity and paternity leave, health and dental insurance and more. We are based in the City of London in corporate offices with excellent access to major transport links.


FSCS

Share Job