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Client Operations Specialist - Evening Shift

Posted: 12 Jan 2022 Closes: 11 Feb 2022
Ebene, Republic of Mauritius Competitive
Permanent & Full-time 1158475043

We're Checkout.com

Checkout.com is one of the most exciting and valuable fintechs in the world, with our Series D taking our valuation to $40 billion. Our mission is to enable businesses and their communities to thrive in the digital economy. We're the strategic payments partner for some of the best known fast-moving brands globally such as Patreon, Binance, SHEIN, Grab, Henkel, Wise, Sony Electronics and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

We empower passionate problem-solvers to collaborate, innovate and do their best work. That's why we're number 9 on the Forbes Cloud 100 list and on Glassdoor's list of Top 10 fintechs to work for. And we're just getting started. We're building diverse and inclusive teams around the world - because that's how we create even better experiences for our merchants and our partners. And we need your help. So, join us to build tomorrow, today.

Client Operations Specialist at Checkout.com:

Checkout.com is actively looking for a hands-on and highly driven Client Operations Specialist responsible for helping us build the Client configuration and management team and run our daily operations to the best standard. The successful candidate will act as our front-line in the region to ensure that our operations are run in an effective and timely manner.

The candidate will be responsible for the configuration of our clients and all the related operational tasks happening during their journey with Checkout. This is an outstanding opportunity to face exciting challenges and build a successful career path as we are currently taking our product to the next level of scale, innovation and sustainability.

The ideal candidate must be tech-savvy and customer-focused, eager to join an ambitious, high-pace environment and take part in our little revolution. The candidate will work according to the French calendar and should be willing to work on Mauritian public holidays.

ABOUT YOU:
    • Flexibility to work on every public holidays in Mauritius
    • 3+ years experience in a Technical support/configuration role in the Tech and/or ecommerce industry
    • You have a phenomenal sense of responsibility, take ownership for your work, get a sense of achievement from solving a problem and helping others
    • You are self-driven, flexible and have the ability to maintain high levels of productivity with minimal direction; you feel comfortable working in a high pace environment and can make quick and informed decisions under pressure
    • You have an affinity for or a strong interest in technical and operational processes and you are interested in learning more about technical processes; you will also actively seek the answers of what you don't know.


WHAT YOU WILL BE DOING:
    • Proactively assist on all merchants operations related to their daily use of our solution and coordinate with other team members when needed
    • Become a subject matter authority of our configuration products
    • Investigate and action/triage escalations across multiple channels, while providing accurate and timely responses;
    • Partner with Customer Support, Sales, and Software Development to resolve issues that arise during merchant trials, integrations, or post implementation support
    • Advise management on support issues which impact customer satisfaction and provide recommendations for appropriate actions

What we stand for

At Checkout.com, everything starts with our values, including the experience we offer our people.

#Aspire

We supercharge your professional growth with career development programs and leadership training. You can learn your way, with tailored pathways and online platforms. And be inspired at relevant conferences.

#Excel

We don't stop at 'good' here. We strive for excellence amongst our teams every day and recognize colleagues who take it to the next level through our quarterly peer-nominated Hero awards.

#Unite

We're proud of our global connections and inclusive environment. So we champion this through our colleague-led community groups and celebrate many cultural events together.

Want to see us in action?

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More about Checkout.com

Our technology makes payments seamless. We provide the fastest, most reliable payments in more than 150 currencies, with in-country acquiring, world-class fraud filters and reporting, through one API. And we can accept all major international credit and debit cards, as well as popular alternative and local payment methods. Checkout.com launched in 2012, and we now have a team of 1800 people across 19 international offices. To date, we've raised a total of $1.8 billion, with our Series D valuing us at $40 billion.

We believe in equal opportunities

Checkout.com is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. We make recruiting decisions based on your experience, skills and personality. We believe that employing a diverse workforce is the right thing to do and is central to our success.
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