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Client Service Representative

Posted: 26 Mar 2021 Closes: 16 May 2021
Los Angeles, US Competitive
Permanent & Full-time VIA_2021-16022

About The Brand

ViacomCBS (NASDAQ: VIAC; VIACA) is a leading global media and entertainment company that creates premium content and experiences for audiences worldwide. Driven by iconic consumer brands, its portfolio includes CBS, Showtime Networks, Paramount Pictures, Nickelodeon, MTV, Comedy Central, BET, Paramount+, Pluto TV and Simon & Schuster, among others. The company delivers the largest share of the U.S. television audience and boasts one of the industry's most important and extensive libraries of TV and film titles. In addition to offering innovative streaming services and digital video products, ViacomCBS provides powerful capabilities in production, distribution and advertising solutions for partners on five continents.

Overview and Responsibilities

ViacomCBS Ad Solutions is a leading innovative advertising organization that delivers the advertising revenue across all our media brands using ground breaking research, data, partner marketing, and sales strategy approaches. We work creatively across all media platforms - TV, digital, social, experiential/ live events, emerging platforms; and all audiences - from young kids with the Nickelodeon brands, to Millennials with brands like MTV and Comedy Central; as well fans of TV Land!

We are looking for goal-oriented talent to join our Ad Solutions team at the Client Service Representative level, and we'd love to hear from you!

This entry level role supports our sales teams in all aspects of account management during the sales and selling cycle. The CSR maintains assigned accounts on a day-to-day basis after the close of a sale, from order booking through invoice clearance. The CSR has opportunities to collaborate frequently with clients, high level industry executives, and a diverse group of internal constituents and develop a keen understanding of the Advertising and Media industry.

Responsibilities include:
  • Build relationships at agencies through day-to-day communication with various departments i.e. Buying, Traffic, and Accounting
  • Coordinate with Sales, Pricing &Inventory, and Client Service Management on maintenance of agency accounts
  • Handle Ad schedule changes, both internal and external, including follow-up with agencies
  • Improve agency relationships by monitoring requests and ensuring commercial spots are booked according to guidelines
  • Monitor reports to ensure all contracted dollars are booked and all unschedulable units are placed
  • Problem solving and communicating daily with Commercial Operations to resolve any traffic issues and reconcile discrepancies
  • Coordinate with Billing teams to reconcile and clear invoices, monitor accounts receivable, and issue invoice adjustments
Basic Qualifications
  • College Degree
  • Proficient in PowerPoint, Word and Excel
Additional Qualifications
  • Strong written and verbal communication skills
  • Attention to detail, work ethic and excellent judgment
  • Results-oriented and able to balance multiple assignments at a time in a fast paced environment
  • Dedicated customer service skills
  • Strong analytical skills
  • Previous experience in and/or passionate about the media industry
As part of the evaluation process applicants may be required to play a games-based assessment

ViacomCBS is an equal opportunity employer (EOE) including disability/vet.

At ViacomCBS, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. ViacomCBS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.

Job Locations US-CA-Hollywood

Brand ViacomCBS

Function Ad Sales/Affiliate Sales & Marketing

Job Type Full-Time Staff

iCIMS ID 2021-16022

ViacomCBS Networks International

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