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Collector 12m FTC

Posted: 9 Nov 2020 Closes: 9 Dec 2020
Southampton, South East Region UK Competitive
Permanent & Full-time PwC_46077BR

Job description

About us:

Receivables comprises three closely linked operational teams: Collections, Inter-territory Receivables and Cash Allocation. The 28+ strong team is based predominantly in Southampton, with a small contingent in Belfast and within the firm's Shared Delivery Centre in Poland.

The Collections team provide essential support to client engagement teams across the firm, in the collection and recovery of their outstanding fees. Additionally, we provide expertise in dispute management, legal action and client insolvency, advocating a cash focused culture and helping to drive sustainable working capital improvements for the firm.
Who we're looking for:

We're looking for an individual to join our Receivables section, specifically the Collections team in making a significant contribution to our receivables working capital performance ambitions.

An enthusiastic and aspiring individual, you'll enjoy working as part of a team whilst building relationships with clients and internal stakeholders. A confident communicator, you'll know how to actively listen, interpret situations and use your influencing skills to help you achieve optimal results.

Experience and awareness of other operational finance functions such as cash management / allocation and accounts payable would be an advantage.

CICM is the recognised standard in credit management and attainment of any qualifications through the CICM would be an advantage.
About the role:

Reporting to one of the Team Leaders within the management structure, you'll be part of a dynamic and diverse team of Collectors playing an important role in maximising cash collection and minimising aged debt for the firm.

You'll be confident on the telephone and tenacious in your approach. You'll employ the most effective and efficient means of communication with your portfolio of assigned clients, embracing new technology and smarter ways of working to deliver optimal value to our business stakeholders.

Routine activities & responsibilities include:
  • Progress collection of the firm's debts in accordance with set processes and Service Level Agreement ("SLA")
  • Own your client debt portfolio and utilise technology to effectively prioritise your workload and achieve optimal results
  • Contact the firm's clients to secure payment of outstanding fees using the most effective and efficient methods
  • Accurately record every action taken on the collections system
  • Identify payment obstacles promptly and notify relevant internal stakeholders, in line with set processes
  • Work collaboratively with the Cash Allocation team to support the timely and accurate allocation of receipts
  • Complete all necessary risk and compliance training and ensure strict adherence to the firm's risk and quality standards
  • Work with your team to achieve set targets and KPI's
  • Work collaboratively across Receivables to maximise efficiency and develop preventative strategies to help drive down DSO
  • Contribute to project work streams and initiatives
  • Assume responsibility for your ongoing development - proactively identify opportunities and draw on available learning resources
  • Engage in coaching with your Team Leaders and / or Career Coach to enhance your personal and professional development
Essential skills & experience:
  • Excellent communication skills both verbal and written - attention to detail is a must
  • Strong literacy and numeracy skills
  • Positive and professional "can do" attitude
  • Self-motivated with the ability to work well in a team environment
  • Strong interpersonal skills with ability to build relationships
  • Agile with change, demonstrating flexible approach and resilience
  • Tenacious - will persevere to achieve results for self and team
  • Experience within a collections / credit control environment, or similar finance based role
Desirable skills & experience:

  • Knowledge of other key finance functions such as cash management / allocation, would be an advantage
  • Experience of working within the professional services industry
  • Knowledge of Data Protection & Anti Money Laundering regulations
  • CICM or equivalent qualification would be a distinct advantage
  • Minimum 1 years' experience within collections and / or credit control environment or similar finance based role
  • CICM part / full qualified or other finance based qualification
Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work (ie temporary or day rate contracting)?
The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional' and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Learn more here:

Valuing Difference. Driving Inclusion.

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be. As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements. Learn more here about our work to support an inclusive culture.


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