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Commercial Support Administrator, FT Live

Posted: 8 Feb 2021 Closes: 3 May 2021
Manila Competitive
Permanent & Full-time JR006134

About Us

Across the FT Group, our people are united by a mission to deliver world-class information, news and services to our global audiences. We're a digital-first organisation made up of journalists, technologists, product managers, event planners, strategists, commercial and finance experts, marketing and communications specialists - and much more. Our strength is in our employees, who hail from all different backgrounds and walks of life.

Our commitment to diversity and inclusion in the workplace

At the FT, we aim for employees across all regions to have a voice so that diverse perspectives are heard and valued. We believe that a supportive workplace is one where employees feel they can be themselves at work and have the flexibility they need to meet their personal needs. We'll continue to remove barriers for all, and in particular barriers facing employees from underrepresented groups.

Role Overview

Financial Times Live (FT Live) is the conferences and events division of the Financial Times newspaper and its group publications. Our mission is to bring our global executive audiences the very latest in knowledge and opinion, and connect them to one another.

Chaired by senior FT journalists, the 200-plus core events, strategic forums and digital webinars organised by FT Live every year gather pre-eminent public and private sector decision-makers, visionaries and strategists from the world’s most important economies and industries for agenda-setting debates that cover the key issues of our time.

From unique experiences such as the FT Weekend Festival to our senior-level business summits such as the award winning Global Boardroom, FT Live has become one of the FT Group’s most successful and fastest-growing divisions, and is at the forefront of the FT’s accelerated development as an essential, interactive information source across numerous platforms.

FT Live is currently recruiting for the role of Sales Support Administrator. This is an exciting opportunity to join a growing global team and assist the Global Commercial team.

Key Responsibilities

  • The first contact for the Global sales team with any queries relating to Salesforce and billing queries.

  • Train new and existing members of the team on the Salesforce process and ensure all steps are practiced

  • Fulfill sponsorship bookings on adbook in a proactive and timely manner

  • CRM system management and administration

  • Creating and maintaining a portfolio of key documents

  • Assist with running and creating reports for the Commercial managers on request.

  • Chase contract approvals so they progress through the system so they can be completed efficiently.

  • Data management - updating salesforce records when requested and chasing the team to ensure they are keeping their records up to date.

  • Building a professional relationship with the Salesforce and Finance teams in order to ensure alignment with the process.  

Skills/ Experience:


  • Bachelor's degree graduate

  • Relevant administrative/ sales support experience

  • Working experience with any CRM tool or software

  • Be able to work within a large, dynamic and fast moving international business

  • Be able to juggle a large team and various tasks set throughout the day

  • Good and effective communicator

  • Effective task & time management proficiency

  • Being proactive in planning the day/week ahead

  • Good level of initiative and self-motivation

  • Adaptability

  • High level of attention to detail


  • Salesforce experience

  • Knowledgeable in Finance processes

What’s in it for you? Our Benefits

Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive environment to develop your career. Examples of our benefits include; generous annual leave allowances, flexible working (including working from home), medical cover, enhanced maternity & paternity packages, subsidised gym memberships and Giving Back opportunities. Full details of our benefits can be found here.

Further Information

The FT are committed to providing an inclusive working environment for all. We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We also promote flexible working and will consider specific requests around flexibility for all roles where it can be accommodated. Please let us know if you require any adjustments as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements, or have any questions, please contact a member of our HR team who will be happy to help. 


Financial Times

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