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Communications Officer

Posted: 9 Aug 2019 Closes: 18 Aug 2019
Flexible £29,532 + £3,520 London weighting
Permanent & Full-time citizens-advice/20190809125853

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.


This is an exciting opportunity to lead on the planning and delivery of communications for the Witness Service - a programme funded by the Ministry of Justice and delivered by Citizens Advice in courts and communities across England and Wales. 

You’ll have the opportunity to work across channels and lead on:

Reporting into a Senior Communications Officer we’re looking for someone who is excellent at:

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.


We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

working in a busy, proactive team 

creating timely, reactive content and knowing when to deploy different tactics to engage internal and external audience 

proactively identifying stories and confident in setting editorial direction

communicating well across channels, including being a brilliant writer 

supporting the management team to build our profile with stakeholders and the general public 

the design and delivery of events, including our annual Witness Service events for volunteers and staff

overseeing and creating content for print and digital channels, including blogs and newsletters

staff and volunteer engagement for the service, developing our communications approach 

Citizens Advice

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