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Communications Operative

Posted: 5 Oct 2020 Closes: 3 Nov 2020
Haywards Heath, United Kingdom £19,737 - £21,142 per annum
Permanent & Full-time NHS_tN8v4wu7c7cO

Communications Operative

Job Reference: 379-2667052-OCT20

Employer: Department: Switchboard Operator / Communications Operative Location: Princess Royal Hospital, Haywards Heath Salary: £19,737 - £21,142 per annum

About our Trust

Our Trust is rated as 'Outstanding for Caring' by the CQC - fundamental to this is the way that we value and respect our staff. At every level, we value the diversity of our colleagues and actively champion an inclusive culture. We believe that everyone without exception should feel free to be their authentic self in the workplace.

We understand that work is only one part of life. We are committed to helping our colleagues achieve the best possible work/life balance. We proudly offer supportive, inclusive and family friendly employment and flexible working policies. We have a wide range of professional services and employee networks to help our colleagues be at their best - and find support if they need it.

Our Trust is already a Disability Confident employer and we are holding ourselves to account through the Workplace Disability Equality Standard (WDES). Our work on promoting equity and inclusion for our Black, and Minority Ethnic (BME) colleagues continues to be driven by engagement with the WRES (Workforce Race Equality Standard) and the WRES Experts Programme.

In 2019, we committed ourselves to becoming a Stonewall Top 100 LGBTQ+ Employer. We also support the national 'Veteran Aware' scheme and are an ERS Gold accredited Hospital who welcomes applications from all members of the Armed Forces communities.

For our patients, we do everything we can to deliver fair access to all our services. This includes providing interpretative and other services to meet the needs of disabled communities. We're careful to show sensitivity towards ethnic, cultural and religious differences. Our staff uphold these values and so help our care to get better all the time.

Communications Operative - 22.5 flexible hours per week to cover 24/7/365 shifts.

The Switchboards are based at the Princess Royal Hospital, Haywards Heath and the Royal Sussex County Hospital, Brighton.

The telephony staff are normally the initial contact between members of the public, patients and hospital personnel. The post holder will be required to actively promote a positive and professional image and attitude to both internal and external callers at all times. They will be required to promote a professional manner and communicate effectively with patients, members of the public, GP's, trust staff, departments, visitors and suppliers.

Telephonists are required to work as part of a team in an often stressful environment with constant interruptions operating a computerized console, responding to calls, monitoring alarms both medical and service, and activating emergency procedures. To ensure the services (which include the implementation of emergency and medical procedures, alarm monitoring and helpdesks) are maintained throughout the 24 hour operation.

Staff are required to frequently work under their own initiative and make immediate decisions in the event of problems, especially when working unsupervised or alone. All staff endeavor to meet agreed response times however abnormal fluctuations (emergencies, working alone) can significantly increase pressures on the service.

Telephony staff are required to operate various computerised systems where IT skills are required, to operate all departmental communication systems and undertake all Switchboard and Telecoms clerical duties.

Band 3 - £ 16,968 - 19,852 (pro rata) per annum. Plus weekends and unsocial hours enhancements. The Shift pattern is variable to cover a 24hr service over 7 days a week.

22.5 hours per week - shift pattern variable to cover 24/7/365. Required to work primarily at the Princess Royal Hospital, Haywards Heath but may be required to work at the Royal Sussex County Hospital, Brighton.

The switchboards operate 24/7/365, including weekends, evenings and night shifts.

For further details / informal visits contact:

NameTerri FitzgeraldJob titleHead of TelecommunicationsEmail addressterri.fitzgerald@nhs.netTelephone number01273523010

General information for applicants

Salaries for substantive posts will be offered to successful candidates in alignment with the NHS Agenda for Change terms and conditions. All our substantive colleagues will also receive an annual appraisal. For substantive colleagues appointed after 1 April 2019, this guides their progression through the salary steps. Please note this does not apply to Bank only applicants.

As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check . We make offers in line with the Rehabilitation of Offenders Act 1975.

Applications for Tier 2 sponsorship are welcome for those that meet the Visa and Immigrations eligibility criteria. Please note our Bank only roles are not eligible for Tier 2 sponsorship. These will be considered alongside all other applications. Under the Residence Labour Market Test, non-EEA candidates may not be appointed if a suitably qualified, experienced and skilled EU/EEA candidate is available. For further information please visit the website searching for Tier 2.

Please apply as early as you're able for this role. Sometimes, we receive exceptional interest, and close adverts earlier than specified. If you are not successful in this application, we may be able to offer you a position through our Bank. Do keep watching our 'Current Vacancies' and apply for the next suitable position.

Further Information

Specific information about this role is in the documents accompanying this advertisement.

For help with the application process, please contact the HR Employment Services Team on 01444 448692 /448616 or by email:

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

To stay safe in your job search we recommend that you visit SAFERjobs ( ), a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the for information on common scams and to get free, expert advice for a safer job search.


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