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Complaints Improvement Lead (Band 7)

Posted: 7 Oct 2020 Closes: 5 Nov 2020
Yorkshire, United Kingdom £38,890 - £44,503
Temporary NHS_5ojdJ2Lu013q

Complaints Improvement Lead (Band 7)

Job Reference: 423-2685904

Employer: Department: Administration Location: Airedale General Hospital, Steeton, Keighley Salary: £38,890 - £44,503

We are always looking for enterprising and innovative approaches to the way we provide our services. We are a national centre for telemedicine and introduced telehealth to the UK offender healthcare sector and also provide the service to patients in their care homes. Community matters to us and we are supported by 400 dedicated volunteers and have strong links with Bradford University, Craven College and Leeds City College to ensure we inspire the workforce of the future.

We want to attract staff who embrace our 'Right Care' behaviours of compassion, a commitment to quality of care and working together for patients - we want to make these part of our DNA.



SALARY: £38,890 TO £44,503 PER ANNUM



Due to the retirement of the current post holder there is an exciting opportunity for an outstanding clinical leader within the field of Complaints Handling. You will lead piece of work to support and implement improvements in complaints handling across the Trust.

A key aspect of this role is the implementation of the Improvement plan and supporting the implementation of the recently revised Quality and Safety Strategy as the Trust has recently consulted upon and revised its ambitions in line with the NHS Plan incorporating Quality Improvement, Research and the strengthening of a Just and Learning Culture.

Important aspects of this role include working with the Trust workforce to elevate complaint handling to a level that we respond and learn from the experiences of our patients for care in the future, embedding a culture of learning.

For further details / informal visits contact:

NameHelen KellyAdditional contact information

Thank you for your interest in the above post. It is with pleasure that we enclose further details. If you would like to discuss the post in more detail or arrange an informal visit, please contact Helen Kelly; Assistant Director of Healthcare Governance; 01535 295014

If you are applying for the vacancy via NHS Jobs please note that your application form will be transferred to the Trac system and all further correspondence regarding your application will be from Trac systems.

We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.

We welcome applicants with lived experience of providing unpaid care and/or support to a family member or friend with a disability, health condition, frailty, mental health problem, addiction or other health and care needs.

NOTE: This vacancy may close before the advertised closing date if sufficient suitable applications are received.

If you are offered a position which requires you to undertake a Disclosure & Barring Service (DBS) check, Airedale NHS Foundation Trust will administer the DBS check on your behalf and will recover the cost (Enhanced £47.50 or Standard £29.50) from your first full months salary. This is a condition of your employment.

In applying for a post that requires a DBS check you are confirming that you have read and understood the DBS Privacy Policy for Enhanced and Standard Checks (Click here for the privacy policy)

You are encouraged to participate in the DBS Update Service and pay the £13 cost per year.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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