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Compliance Support

Posted: 4 Aug 2021 Closes: 15 Aug 2021
Benton Park View - Newcastle (moving to Newcastle Regional Centre 21,249 - 22,084
Permanent & Full-time HMR_136753

The Tax Protection Taskforce team will sit within Customer Compliance Group. The team have a number of Business Unit Heads who focus on Covid-19 schemes such as the Coronavirus Job Retention Scheme, Self-Employment Income Support Scheme and Eat Out to Help Out.

You will play a key part in strengthening HMRCs approach to Covid Scheme Compliance. The Compliance Support Team will support the compliance caseworkers in administering compliance reviews and penalties.

You will work collaboratively with compliance caseworkers to progress compliance checks. This includes, but is not limited to,
- Opening and closing compliance cases
- Supporting taxpayer appeals and reviews
- Analysing various sources of information in support of the case
- Accessing HMRC systems and databases e.g. Caseflow
- Providing administrative support to Caseworker teams and managers
- Scheduling casework information
- Use of O365 tools like SharePoint, Teams and Outlook
- Administration of Compliance Penalties
- Ensure that complex queries are escalated, where appropriate

Youll need to be able to demonstrate:

Great communication skills both written and verbal
Dedication to providing a high-quality service
Ability to provide information, quickly and clearly
Can-do attitude and a real passion for working together
Proficiency in maths and the ability to deal with basic calculations


We'll assess you against these behaviours during the selection process:
  • Managing a Quality Service
  • Working Together
  • Communicating and Influencing


Learning and development tailored to your role
An environment with flexible working options
A culture encouraging inclusion and diversity
A Civil Service pension

Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period. You will get more detail on this as part of targeted locations move communications.

Find more about HMRC benefits in 'Your little extras booklet' for further information

Things you need to know


Successful candidates must pass a disclosure and barring security check.

People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours and Experience.

We know applying for a job can be daunting, but try not to feel concerned, we really are a friendly team and are here to support you. To help prepare you, below is a rundown of what to expect during the selection process:

Civil Service Judgement Test
Application form

As part the application process you will be asked to provide your employment history under the section headed CV. It is important to note that we do not expect you to complete the CV in full, as the employment history is the only section of the CV we need you to complete.

Your CV is for information purposes only and will not be scored.

After submission of your short application form you will be invited to complete a Civil Service Judgement Test (CSJT). We recommend you have access to a desktop computer or laptop and somewhere quiet to do this.

The online test for this vacancy is not timed and there are no restrictions on how long you take to complete it, but it must be fully submitted before 11:30am on 15/08/2021. This is important as we dont want you to miss out on your opportunity. Please remember that you will need to complete the remainder of your application once you have taken your test if you meet the minimum required pass mark, so please ensure that you allow sufficient time for this before the deadline. This is important as we dont want you to miss out on your opportunity.

Please note: there will be no technical help or guaranteed assistance with online tests after 8:00am on 15/08/2021. If you fail to complete the online test before the deadline your application will be withdrawn.

Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.

If you successfully pass the test, you will be invited to complete the final stage of the application. At this stage you will also be asked to complete separate 250-word statements addressing the specified behaviours.

If a large number of applications are received an initial sift will take place against the lead behaviour - Managing a Quality Service.

At full sift all behaviour statements will be assessed, with successful applicants invited to interview.

Important: We are recruiting a large number of employees for our customer service team for over the next 12 months. Following the governments latest social distancing measures, we are working to keep disruption to a minimum. We have implemented new ways of working to support our recruitment, however this may mean it runs over a longer period to manage the new process carefully.

If you are invited to a remote interview it will be via a video interviewing platform called Outmatch. The remote interview uses a pre-recorded set of questions to which you can record your answers in the comfort of your own home. It also means you can do your interview when it's convenient to you, just make sure you complete it before the deadline. Please refer to the candidate pack for further information including ID documentation you will need to provide at your interview. Please note, having the right ID will help speed the recruitment process up.

We know that during these uncertain times, it may be difficult to get hold of the required documents in time, so allowances in some circumstances will be considered. Therefore, we would still want you to take part in your interview as we wouldnt want you to miss out on this fantastic opportunity.

During the remote interview, you will be asked behaviour-based questions to explore in detail what you are capable of.

Sift and interview dates to be confirmed.

Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than 48hours before the vacancy closes, we will not be able to reopen your application for you. The inbox to contact is: Use subject line to insert appropriate wording eg Please re-open my application - 136753 & vacancy closing date 15/08/2021

Security Update
If you are successful and transferring from another Government Department, we will carry out a check of your identity, nationality, and immigration status (including the right to work in the UK) and a criminal record check before confirming your appointment.

Successful candidates must pass a Disclosure and Barring Security Check. Please note that HMRC have an exemption under the Rehabilitation of Offenders Act 1974, which enables us to make enquiries about both unspent and spent convictions.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

HMRC transformation
HM Revenue and Customs is currently going through an exciting ten-year transformation programme to create a tax authority fit for the future. As part of this, we are committed to providing high-quality jobs and giving employees a great place to work, whichever location you work from.

HM Revenue and Customs has made significant progress with its plans to locate in 13 large, modern, flexible offices, equipped with high-speed digital infrastructure supporting improved customer service and compliance activity. These collaborative workspaces will enable smarter working and great training and development facilities, allowing for the sharing of expertise, local training, promotion, and provide great ongoing career development opportunities.

These offices will be located in central locations in the following towns and cities close to accessible transport links: Glasgow, Edinburgh, Belfast, Newcastle, Leeds, Liverpool, Manchester, Nottingham, Birmingham, Bristol, Cardiff, Croydon and Stratford. Our Regional Centres in Croydon, Bristol and Belfast are already operational.

In addition, there will also be a small number of specialist sites where the work cannot be done anywhere else, in Gartcosh (near Glasgow), Telford, Ipswich, Worthing and Dover, as well as our headquarters in central London. Whats more, our Welsh language service has people located in Porthmadog, as well as Cardiff.

We are letting you know about our future plans because if you are recruited into an office that is not one of these locations, you will be expected, subject to HM Revenue and Customs applicable policies, to move to one of these locations in the future. In some cases, this will be via one of our nine transitional sites.

If you are not a current civil servant, you will not be eligible for financial assistance for your move to the regional centre or a transitional or specialist site.

If you are a current HM Revenue and Customs employee and you joined us through an advert that was advertised on or after 11/01/2017, you will not be eligible for financial assistance for your move to a regional centre, a transitional site or a specialist one. This is in line with the terms of your original appointment to HM Revenue and Customs.

For more information please contact the vacancy holder.

Terms and Conditions
We really hope you decide to apply for this role. If youre successful you need to know that in February 2021 members of recognised trade unions (ARC and PCS) voted to approve a pay and contract reform offer. This means that HMRC will adopt new terms and conditions for all colleagues as part of a multi-year pay deal and contract offer, the pay deal period is 01 June 2020 31st May 2023 and terms and conditions changes take place from the 01 June 2021 onwards. These terms will apply to colleagues who already work in HMRC and if you join us, it will apply to you too. Weve put together a summary of the key changes that will be made and you can find this attached to the Job Advert.

If you are currently working for an OGD and would like to consider the impact on your pay when joining HMRC, please see the attached document "Pay on Transfer from OGD" for further information.

New entrants are expected to join on the minimum of the pay band.

Further Information
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement this will be tested as part of the selection process.

A reserve list may be held for a period of 12 months from which further appointments can be made.

Any move to HMRC from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at

Applicants who wish to work alternative working patterns are welcome to apply. The preferred working pattern may or may not be available, agreement will be subject to business need, and any request to work an alternative working pattern should be made prior to your acceptance of the provisional offer.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Reasonable adjustment
We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. Please see our Disability Matters: How we can support you during our selection process booklet for more details.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs.
Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:
  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
If you would like help and advice about applying for this role please visit the Career Hive

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If you would like help and advice about applying for this role please visit the Career Hive