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Content Designer - 6 Months (End date no later than 30 June 2020)

Posted: 4 Oct 2019 Closes: 21 Oct 2019
London Up to £37,518 plus £3520 London Allowance (If applicable)
Fixed term & Full time citizens-advice/20191004102638

Who we are 
For 80 years we’ve provided advice to help people solve their problems. Last year we helped 2.7 million people in person - face to face, by phone and through web chat. 
Last year there were 43 million visits by people looking for answers to their problems on our website, and this figure is growing. We’re dedicated to finding innovative ways of solving people’s problems through digital content and services.  
We make sure our advice is accessible and actionable. This means we need to be creative - thinking about how different formats and tools can best meet user needs.  We don’t just design content for the public. Our network of advisers rely on our online content and tools to meet the needs of a diverse range of clients every day. 

The role
We’re looking for content designers with experience working in a collaborative team. We'd like you to ensure  our content is accurate, usable and factually correct for the millions of people who use our website. 
You’ll be confident writing for a range of audiences and familiar using analytics to inform, develop and test content. Most importantly, you’ll be a team player and committed to making sure that Citizens Advice’s digital content is the best it can be.
Please outline your suitability for the role in your covering letter and include your CV outlining your experience.


We particularly welcome applications from disabled and Black, Asian and Minority Ethnic people, as they are currently under represented in our workforce and are committed to the following actions: 
1- if you wish to be considered under the Guaranteed interview scheme for disabled people please indicate this within your cover letter . Also let us know if you require us to make any reasonable adjustments to the shortlisting process or please provide information you wish us to take into account when considering your application.    
2- We are offering candidates from Black, Asian and Minority Ethnic (BAME) backgrounds the option to be considered under rules which ensure we always interview at least one BAME candidate. All candidates for interview have to meet our minimum criteria for the role, which is 60 percent of the shortlisting score across all essential criteria. To be considered under these rules please confirm if you are from a BAME background within your cover letter. 

We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates. 

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles

Citizens Advice

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